How To Attract And Retain Top Millennial Talent In The HVAC Workforce

Technician_kpis_featureMillennials are the single largest demographic in the workforce today, outnumbering generation x and the baby boomers. Millennials, which are defined as individuals in between the ages of 18 and 34, aren’t done their invasion yet. Construction Executive reports that as much as 40% of the millennial generation are still in high school or post-secondary school and have yet to grace the workforce with their presence. So that means the future of the modern workforce involves integrating the habits and methods of young millennials with traditional ways of doing business. This could mean big changes to a few large aspects of how business is typically done.

Millennials are consistently described by their older peers as “good with technology”. This common description is without a doubt grained in some truth; millennials are the first generation to grow up with computers as a common household device rather than a novelty. They are the first generation to really popularize and inhabit online social networks and communities. So when millennials show up for work and see what they perceive as old and out-dated business practices still in place, they are not inclined to stick around.

So how can established HVAC contractors hope to attract and retain top millennial talent going forward? One possible solution is the adoption of technology in all business processes. Millennials intuitively understand and see value in upending old ways of doing things and replacing it with something newer and faster. As a demographic, they are more open to new experiences and less concerned with a conservative attitude towards business processes. If things can be done better using a new process, millennials are inclined to be on board.

This is where FIELDBOSS® enters the picture. FIELDBOSS® is exactly what technologically-inclined millennials prospecting for job opportunities will want to see at HVAC contracting companies. Top millennial talent wants to be assured that the company they decide to work for is doing everything they can to be at the forefront of the industry. That means having a sophisticated, industry-specific software that helps the business run smoothly and efficiently. It means not relying on carbon paper and copying information on clipboards to transfer data. It means having a searchable database of clients and job sites, or being able to view real-time profit on a work order.

Millennials know that the world is changing. They have grown up in a world of rapid technological development and quick change. What would your world view be like if you were in middle school while the iPhone made its debut and you barely remember the time before everyone had the internet on their phones? The key to attracting and retaining the best of the incoming millennials is presenting a business environment that they can work with. And since millennials are only going to become more and more of a prominent force in the workforce, you can expect that this trend will only increase. For more information about FIELDBOSS®, please contact us here.

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More Women Pursuing Careers in the HVAC Industry

we_can_do_itEmployment of HVAC (heating, air-conditioning, and refrigeration) mechanics and installers is projected to grow 14 percent from 2014 to 2024, much faster than the average for all occupations, according to the BLS. However, many in the industry are concerned that companies may be unable to find enough skilled talent to fill all these positions. A simple solution is to encourage more women to pursue careers in the trades.

The HVAC-R industry has traditionally been male-dominated. In fact, according to the 2015 Bureau of Labor statistics, women represent only 1.7 percent of all people working in the industry. Despite that low number, women who are involved in the industry are beginning to notice an increase in more women becoming HVACR technicians and contractors, and taking on leadership roles with distributors, wholesalers, and manufacturers.

The long-standing stereotype that the role of a service technician is typically male is slowly starting to change. As more women join HVAC contracting companies, they are changing the perception and proving that the job isn’t just for men. These women are presenting themselves as strong, positive female role models for other women. Additionally, many trades schools, local and federal governments, and private institutions are helping to make it easier for women to train for jobs in AC maintenance, industrial air conditioning, and more. This drive to encourage women to become HVAC contractors and work in the industry has led to the formation of Women in HVACR, an organization that provides support, mentorship, scholarships, and helps women get into the industry. Through the organization, they connect with schools and help to make the HVAC industry less of a mystery to women and encourage women to consider it as a career choice. Meanwhile, HVAC companies themselves are trying to assist women in making the transition by hosting career fairs, awarding scholarships, and helping to support women new to the field.

Not every challenge of being a woman in a primarily male industry has been lifted, but the HVACR industry continues to further open its doors to women seeking a stable, well-paying career. With the increasing open-mindedness and equality, career opportunities, ownership abilities, and established support systems in place, more women are starting to take notice and consider the HVAC-R industry as a career. As the skilled trades shortage grows larger each day, it’s imperative to begin changing the perception of a woman’s ability to excel in the trade professions. For HVAC-R businesses to continue to grow they need to find enough quality employees for the future. Owners must look outside the industry’s preconceived idea of what a service technician looks like. It is exciting to see this transformation beginning to take place and to see more women getting involved and succeeding in the HVAC-R world.

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Too Busy to Improve Your Service? Stop Venting and Start Growing.

TOOBUSYIt’s amazing the number of times executives from successful HVAC Companies have inquired about HVAC Field Service Management software only to say that they’re too busy to make changes or have their service technicians learn something new. The problem is, during the time upgrading is put off, their business is missing out on growth and revenue opportunities.

HVAC Companies and their technicians can really benefit from a connected, streamlined operation process. Many companies, however, still manage their workforce through an inefficient paper process resulting in missed opportunities, low first time fix rates, lack of critical information and loss of revenue. With no comprehensive field management software, techs have to make unnecessary trips back to the office to look for parts, paperwork, and other information instead of creating new opportunities and servicing customers.

HVAC Companies that have taken the time to upgrade their field service operations and connect the field with their back office have realized significant improvements in field efficiency. This has not only created a more satisfied workforce, but ultimately it has improved customer satisfaction, resulting in additional opportunities for growth and revenue.

So how do you rationalize implementing a new field service management software for your company? Are you experiencing any of the following challenges?

  • Call-to-service time is causing customers to wait too long
  • Poor optimization in dispatch and scheduling, causing unnecessary truck rolls
  • Low first-time fix rate
  • Service-to-cash cycle is slow
  • Lack of visibility into field service operations is resulting in poor forecasting
  • Inventory is lost or being stock-piled in trucks
  • Field employees are driving to/from the office just to drop off or pick up paperwork
  • Invoices/Work orders are getting lost, destroyed or are illegible
  • Information is being re-keyed into disconnected back-office systems
  • Customer retention rate is low
  • Inflated timesheets/overtime

Each day that you delay is costing you money, and potentially putting you at a competitive disadvantage. Automating field service operations not only helps to reduce revenue leakage, but improves customer satisfaction, freeing up resources to focus on growth. With a knowledgeable and experienced partner, the transition from paper to automation can be seamless.

Contact FIELDBOSS to find out how we can help you stop venting about losing money and start optimizing your service to grow your business.

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Set your HVAC Company Apart From the Competition

motion-f5v-06It is essential to set up and track all the important information relative to your HVAC businesses. It can be very difficult to organize and track all of your proposals, contracts, locations, specifications, inspections, repairs, workflow, and parts etc. From addressing pricing to understanding which product is the best fit, forms cover a lot of information, which can easily turn a normal service call into an intense sales pitch.

With just a few changes, you can create a positive experience that will set your HVAC company apart from the competition:

1. Mobile Devices, smart phones & tablets: Using a tablet with a form application or our FieldBoss HVAC Solution will allow the customer or contractor to input information quickly. The advanced technology of tablets and apps will give the customer a one-step process without the redundancy. Tablets also introduce a visual element to traditional forms. Zoom in on product features, display product highlights, and turn a 2-dimensional form into an interactive selling experience. With FieldBoss, you can have real time access to all your information even in areas with no reception!

2. Organized Scheduling and Dispatch: Never send the wrong technician with the wrong equipment ever again. With FieldBoss, you can efficiently schedule technicians and equipment with a rules-based scheduling engine that is completely integrated with Microsoft Outlook. Maximize technician utilization by optimizing call routing that can be accessed from a mobile device.

3. Integrate with Accounting: Having your CRM system integrate with your accounting system maximizes your business efficiency. You can finally share your financial data with your sales team. Not only will you be able to view customer information, but connecting with QuickBooks or another popular accounting system, you can also track expenses, create customer reports, and gain insights so you can better forecast. FieldBoss integrates with all popular accounting systems. It also integrates optimally with Microsoft Dynamics GP financial and inventory management so that you can organize, operate, analyze, and manage your business using software from a single vendor, Microsoft.

Implementing a CRM system that was designed specifically for the HVAC industry will really improve efficiency in day to day activates like scheduling and tracking important information. For more information on FieldBoss for HVAC Contactors, please contact us.

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