7 Reasons to Move Your Field Service Business to the Cloud

Cloud Computing

Lets face it. For business owners, the thought of making changes to their business, like moving to the cloud, is a scary one. You may be worried that it is less secure than on-site data and file storage, or it will cost too much to migrate or take too much time and your business will suffer. Maybe you have invested a lot of money and time into refining your processes in on-premises servers and infrastructure to the point where it works…but does it really? Is it just working enough to get by? Or is it actually holding your business back because it’s a ticking time-bomb of patches, outdated software and hardware, and security nightmares?

For most field service business, it’s time to seriously look at upgrading your infrastructure to a cloud platform like Microsoft Azure. Field service companies who move to the cloud are reaping enormous benefits such as cost savings, increased productivity and enhanced security that will help their business today and into the future.

If you are unsure about moving from on-premise computing, here are 7 reasons why you should move your business to the Microsoft cloud.

 1. Reduce Costs

With an on-premise system, companies must take responsibility for maintaining, monitoring and updating their system. This includes everything from software and servers to the network infrastructure. The cloud can save businesses up to 80 per cent of their IT budget by avoiding time-consuming admin tasks. Cloud-based service solutions manage all hardware updates, system restores and security software, so IT resources can be utilized elsewhere.

2. Security

Security is a big concern for field service businesses. Every day there seems to be a new data-center security breach from an on-premises server. Thousands or even millions of customers’ data is leaked. It’s a scary thought and you should be doing everything you can to protect yourself from something like that. Microsoft has taken great measures to protect and secure their clients’ data and infrastructure from external threats and malicious activity. The Microsoft Azure Cloud is among the most advanced and protected cloud services in the market, using the latest security protocols to encrypt data. Your data stays secure while it travels between your devices and Microsoft’s datacenters and while it is in the Azure Cloud storage.

3. Scalability

With on-premise software, facilitating business growth often means investing in new servers and processors to handle increased demand. However, with cloud-based software, customers are paying for the ability to use the software, and not the computing power or space to run it. Adding or
removing users, or even apps, is as simple as issuing a service request. In the cloud, your software solution is as large or as small as you need it to be and will flex to your current situation and requirements.

4. Disaster Recovery

Microsoft has you covered should any kind of disaster recovery be necessary. In the event your services are interrupted, Dynamics 365 includes some of the most robust disaster recovery features on the business application market. Built to help organizations bounce back from both planned and unexpected service outages, Microsoft’s recovery protocols include keeping a synchronized, duplicate copy of a company’s data on a second server, allowing users to continue their operations with minimal disruption.

5. Backups

Backing up data should be second nature to all businesses, but it’s one of those tasks that often gets pushed down the agenda. Cloud deployment gives users peace of mind by not only removing the need to safeguard their own servers, but also automatically backing up data, so no information will ever slip through the cracks.

6. Flexibility

In field service, your staff is always on the go. By using cloud-based systems, employees can work anytime, and from anywhere; all they need is an internet connection. This means they can work as productively outside the office as they do in.

7. Improved collaboration

Cloud computing is among the most effective ways of improving team performance. Staff members can easily share data and collaborate to complete projects even from different locations. Field workers can easily share real time data and updates with those in the office. In addition, cloud computing eliminates redundant or repetitive tasks such as data re-entry. The cloud gives you the opportunity to connect separate departments of your business like never before for increased collaboration. This can have a direct positive impact on your
bottom line.

If you’re ready to take your field service company to the cloud and reach a new level of business efficiency, contact us at FIELDBOSS. When it comes to managing your business, the flexibility, reliability, and convenience of the cloud are unmatched. Moreover, adopting a cloud solution is becoming a necessity for contractors in a data driven world.

Click here to download our ebook: The Resourceful Contractor.

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Ransomware: What Your Field Service Company Needs to Know

Ransomware

When you hear the words cyber attack, automatically your thoughts shift to data breaches in well-known companies.  Don’t be fooled by thinking your small to medium sized field service business is safe.  Cyber attacks can happen at any moment to companies of all sizes.  Ransomware attacks are on the rise but there are ways to protect your field service company.

Ransomware is a form of malware that threatens to publish private data or make the victims files inaccessible until a payment is received which will unencrypt them.  Small businesses can be more vulnerable due to lack of awareness and education about cyber security as the business becomes more reliant on technology.  Ransomware is highly profitable for criminals because they can target many small companies in a short period. That is why ransomware has emerged as one of the most serious online threats facing businesses, and the number of attacks has skyrocketed. In fact, a 2017 report from Osterman Research showed that more than one-third of small- or medium-sized businesses around the globe experienced a ransomware attack in the last year.

These attacks can be costly, so now is the time to get smart and protect yourselves before the unexpected intrusion threatens your business.  As contractors, you need to focus on not only keeping your customers data safe, but also your own.  Being diligent about cyber safety will save
your reputation as well as your bottom line. That is why it is imperative for contractors to take the necessary steps to protect themselves from this kind of attack.

PRACTICING PREVENTION

  • Ensure that all computers have updated antivirus/anti-ransomware software; Ensure automatic weekly updates are enabled for antivirus/anti-ransomware software as well as for Windows.
  • Vulnerable passwords are one entry point of ransom attacks. Enforcing rigorous password protocols with your employees can help ward off intruders.
  • Infected web pages, ads and email attachments are also entry points for attackers to gain access to your systems.  Train and educate employees on how to spot malicious files.  Antivirus software with automatic updates is a necessity when it comes to warding off cyber strikes.
  • Back ups are key.  If your company does get a ransomware attack, all of your files will be restored from the last back up (maybe off by a few hours).   You cannot trust a hacker to decrypt your files, even after they receive a payment so this is another way to stay safe.

By regularly backing up data, training employees to strengthen passwords and delete suspicious emails, installing and regularly updating antivirus and anti-ransomware software, and creating a plan to prepare for an attack,
contractors can keep their businesses and their reputations safe and secure.

FIELDBOSS field service software is built within the Microsoft cloud platform, which helps to protect and defend your data from malware, ransomware, and other online threats. Contact FIELDBOSS to learn more.

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Old School vs. New School: Managing a Multi-generational Workforce

Technicians

Today’s field service workforce is more multi-generational then ever before.  Baby boomers are retiring at a later age then in the past, and the younger generation is entering the workforce right out of school.  While this can be beneficial to companies, as employers have both experienced older professionals, as well as aspiring new employees who bring a different mindset and work style, it can also be difficult to bring them together in an efficient and acceptable way.  Each generation provides different values and skill-sets, and it is the duty of the employer to ensure they can all work together in harmony.

Old School vs. New School

  • Technology. Many older workers fear technology; they haven’t grown up with it, and may find it overwhelming. They are well practiced at traditional business skills, face-to-face communication, and a more formal way of operating.  Conversely, millennials embrace technology and believe it can help them learn new skills and make their jobs easier. Telecommuting, social networks, online demonstrations, and all things tech-savvy are what young employees thrive on and rely on to get the job done. 
  • Work ethic. Baby boomers tend to view their jobs as a means to an end: in exchange for showing up and getting their work done on a daily basis, they receive long-term security (salary, health insurance and 401k plans). Millennials, on the other hand, tend to view their jobs as stepping-stones on the path to a better job.
  • Values.Money is the most important benefit that older workers expect from their jobs, but for millennials, work-life balance is most important.
  • Learning. Baby boomers have deep knowledge and experience gained over many years; millennials are comfortable with app-based learning and are confident they can quickly become competent when taking on a new job.

Knowledge exchange vs. knowledge transfer

As many field service workers are getting older, companies are focusing on preventing the loss of knowledge in the workplace by ensuring that knowledge is passed down to younger workers. However, the transfer of knowledge should not be one directional. Instead, field service companies need to think about helping different generations of staff to exchange knowledge. For example, younger generations can share technical skills, while older generations pass on industry knowledge and overall wisdom about the workplace.

Since customers also come in all ages, it is important to remember both the older and younger employees bring important skills to the table and that each generation can learn a lot from one another.  Employers should inspire strong communications throughout the workforce and a company culture inclusive of all. Access to training and development, offering mentors to new employees, and organizing events that encourage teamwork are simple ways for organizations to bridge the generation gap. 

The Bottom Line

When there is generational conflict, it is usually due to managers and the team pitting “old school” vs. “new school” as a battle between right and wrong. Successful field service companies see “old school” and “new school” not as polar opposites but as diverse sources of knowledge, experience, and energy that — when embraced — can contribute to a richer and more productive work environment. An age diverse workforce comes with benefits that can be ground-breaking.  Embrace it and see how your business will thrive.

FIELDBOSS is an end-to-end field service solution built within Microsoft Dynamics 365. FIELDBOSS is a flexible and configurable platform that allows you to work the way you want to work, now and in the future. Our focus is to help you get the most out of your labour resources and deliver the information you and your staff need to run your business more efficiently, profitably, and with lower risk. Contact us for more information.

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5 Tips to Drive Field Service Software User Adoption

Technicians

You have finally made the decision to upgrade to a new field service management software. In order to have a smooth transition and ensure user adoption, you need to have a clear strategy in place from the beginning. The success of any software adoption within a field service organization depends on how well employees understand and accept the technology and its functions. With proper preparation and by following a few simple tips, you can ensure the buy-in of the users who will ultimately determine the success or failure of your investment.

Here are 5 tips to drive field service software user adoption:

1. Tell Them Why

When implementing software across an organization, one of the biggest roadblocks to adoption and success is the lack of transparency. Without explaining the value, or the ‘why’, employees will quickly become resentful and end up using the software for the bare minimum. Why would they want to make a change when the way they have been doing it for years was fine?

It is critical that you help them understand how it makes their lives better. Explaining the value – the reasons why you need this software, and making it clear how it benefits them – encourages them to invest the time and energy into becoming tech savvy.

You have to sell it internally. Of course selling to your employees isn’t as simple as saying the new solution has “this cool feature” or “that cool future.” You must demonstrate the value of the product for each user group, and show how it addresses their pains and helps the organization as a whole.

2. Simplicity

To ask your employees to use a new field service management system, the user interface has to be simple, fast and easy to use. It needs to be designed in a way where staff feel that they are working more efficiently instead of performing data input tasks.

3. Get Influencers On-Board

Selling value to your entire field service organization might be difficult if you haven’t actually been in your employees’ shoes. Sure, you know the new solution will simplify processes and improve the bottom line, but do you now what pains your employees experience each day?

Begin by getting buy-in from a small group of experienced employees in each user role—planners, dispatchers, technicians, and supervisors. Having been in field service for a while, they know the business and have experienced the pains more than anybody. They might even be more willing than newer employees to accept changes if they understand how the new technology will make their jobs easier. Make sure this group has good communication and networking skills. These influencers can become ‘power users’ who will be the software experts. They will come to know the product inside-out and be the go-to people for anyone in your company who has questions about it.

4. Process and Procedure Management

Process and Procedure Management is the cornerstone to user adoption success. Organizational leaders who can explain, motivate and continually drive standardized processes will ensure employee buy-in and project success. Organizations who back away will find that the staff may return to their old ways of working – negating any system replacement objectives.

5. Schedule Training Often

In addition to including the team in the selection process and getting them on board early, make sure you schedule frequent training sessions. Weak training leads to weak adoption since your staff won’t know what to do with the field service system.  Schedule training and make sure you have several experts trained who can troubleshoot problems and provide on-the-spot training as needed.

There is no magic potion for turning your staff into software wizards. Most of your team have been doing their job a certain way for their entire career. Introducing a new system without the proper preparation can create a steep learning curve and a lot of frustration. While some might be tech-savvy, others may not. And in order to really get the full value from your field service management solution, you need everyone on board – all employees using all the features, allowing management full visibility across the organization and empowering them to make better decisions.

If you are considering implementing field service management software, working with a knowledgeable experienced partner like FIELDBOSS can help ensure a successful transition and user adoption. Contact us for more information.

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8 Benefits of Using Mobile Forms and Checklists

Every day, your field service technicians collect and manage piles of paper-based form data that they then hand over to your back office staff. Accurate and consistent data collection is essential for the success of any field service business. Many field service businesses still rely on paper forms and checklists. This opens up plenty of room for error, from misplaced papers and mis-keyed entries, to inconsistent processes and procedures. The solution? Ditch the paperwork! Paper forms simply aren’t cut out to manage the unpredictable and remote nature of field service operations.

Replacing paper-based forms and checklists for maintenance, service, and inspections with customized field service mobile forms and checklists enables the standardization of processes and procedures across the entire organization. The technician can follow and document approved maintenance or service procedures, including the performance of tests and collection of data, while on-site which is automatically synched to the back office.

FIELDBOSS’s automated mobile forms and checklists enable your field team to easily capture required information, add notes and pictures, and go completely paperless while streamlining workflow for inspections and maintenance schedules with an easy to follow to-do list.

8 benefits of mobile forms and checklists:

  1. CUSTOMIZABLE AND CONFIGURABLE
    Your business is unique and so are your forms and checklists. Whether it’s industry-specific or for different kinds of service calls, with configurable mobile forms and checklists, you can empower your technicians with clear instructions to reduce the margin of error.
  2. SMART CHECKLISTS
    Advanced feature that prompts additional questions or actions based on the technician’s answers.
  3. ALWAYS STAY COMPLIANT
    With ever-changing regulations, complicated equipment and so many customers, it can be hard to stay on top of what needs to be done. Automated checklists mean no step is ever skipped so you always stay compliant and avoid fines.
  4. COMPLETE AUTOMATION
    Have checklists automatically applied to inspection or maintenance work orders and synched directly to technician’s mobile.
  5. MANDATORY FIELDS
    Mandatory fields ensure no part of the inspection or procedure is missed before a work order can be closed out.
  6. SAVE TIME AND MONEY
    Removing the need for a technician to return to the office to hand in paperwork allows for more time spent making money.
  7. ACCURATE AND DETAILED DATA
    With the ability to customize forms and utilize automatic calculations, submitted data is always accurate and instantaneous. Technicians can also note when each task is completed, and follow up with pictures and notes.
  8. STREAMLINED PROCESSES
    Your technicians follow the same procedures to keep your standards consistent and high, completing the same work each time.

Automated mobile forms and checklists have the potential to revolutionize the way your business manages data, and if you’re not capturing accurate data, you’ll be unable to make smart data-driven business decisions. Streamline workflows and drive operational efficiencies by enabling a flow of information directly from the field into the back office system. Drive consistency, efficiency and compliance within your field services team with FIELDBOSS’s mobile forms and checklists.

Contact FIELDBOSS or request a demo to see how mobile forms and checklists can save your field service company time and money.

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Impact of Section 301 Tariffs on HVAC Industry

Tariffs and their impact on the HVAC industry have been a hot topic among industry professionals. Many fear the HVACR industry will be negatively impacted by the tariffs, as will the consumers that rely on the products. How has section 301 tariffs impacted the HVAC industry?

There are two types of tariffs. The first tariffs are the Section 232 tariffs that apply to steel and aluminum. They directly affect the basic materials that manufacturers who import those materials would use in constructing their equipment such as boilers, air conditioners, furnaces and water heaters. The second set of tariffs that gets most of the news these days are the Section 301 tariffs with China.

The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) recently submitted comments to the Office of the United States Trade Representative (USTR) in opposition to a fourth round of Section 301 tariffs on Chinese imports. If imposed, this fourth round would cover an additional $300 billion worth of goods. AHRI wanted to reiterate that Section 301 tariffs limit industry access to a global supply chain for components, while bringing about several harmful economic consequences such as:

  • Increased costs for manufacturers leading to negative cost impacts on consumers.
  • Creating a more challenging environment for the HVACR industry to produce more energy efficient equipment.
  • Obstruction of the industry’s ability to address climate change because of higher than necessary demand on the electric grid due to reduced access to energy efficient equipment.

AHRI President & CEO Stephen Yurek stated, “For many of our members, the uncertainty of the exclusion process combined with the continued threat of tariffs creates a business climate that stymies their ability to continue to create jobs that power the U.S. economy. We will continue to interact on behalf of our negatively affected member companies in hopes that the injurious tariff situation is resolved quickly.”.

AHRI also expressed its frustration with the tariff exclusion process. The 301 tariffs allow the importer to ask for a particular product to be excluded from the tariff. This is a time-consuming process because the forms require a great deal of information to complete and can take anywhere from two hours to 14 hours, depending on the number of lines to fill out. AHRI has also recently discovered that the exclusion rate for the HVACR industry is almost 40 percent lower than the average for all other industries. Surprisingly, only 11 percent of the requested AHRI member products and equipment have thus far been granted an exclusion. Of the 1,877 exclusion requests AHRI members have made to the USTR, 858 are still awaiting a decision.

If the Section 301 tariffs continue, many industry professionals will be adversely impacted, which would then impact consumers via price increases and limited product choice. 

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the HVACR world. Read our blog and sign up for our newsletter for all the latest news.

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FIELDBOSS IS NOMINATED FOR AN ELLIE

FIELDBOSS is honored to be nominated as a finalist for an Elevator Award in the category “Best Supplier – Software”.  

The Awards, known as the Ellies, are presented by Elevator World, Inc., publisher of Elevator World Magazine.  The Ellies recognizes North American elevator and escalator industry businesses that go above and beyond for their customers, employees, community, and the industry as a whole.  This is the inaugural year for the “Best Supplier – Software” category.

We are excited to be recognized as a top software provider in the elevator industry, and proud of our owner and President, Jonathan Taub and the rest of the hard working FIELDBOSS team.

So, you want to know a little more about FIELDBOSS?

FIELDBOSS was developed by its parent company, Rimrock Corporation.

Rimrock is a consulting firm specializing in Microsoft Dynamics GP and Microsoft Dynamics 365 software solutions for the field service industry. Rimrock has been around for over 20 years, which means our staff are industry experts drawing upon decades of relevant industry experience. We are also a Gold Certified Microsoft Cloud Solution Partner, which means we have the opportunity to leverage Microsoft technology so you don’t have to worry about product uptime, security, or IT costs. Over the years, we have configured the Microsoft Dynamics platform for specific industries, and successfully implemented software tailored to the elevator industry.

Ellies Voting begins on July 16th through August 31st online at www.elevatorworld.com/ellies.  Thank you to everyone who voted for us.

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Down to the Wire for New York Elevator Door Lock Monitor Upgrades

It’s down to the wire now for the New York elevator industry as the deadline to comply with the Door Lock Monitor code is just a few months away. The City of New York issued new guidelines for elevator door lock monitoring systems which requires completion of upgrades and changes by 2020.

In 2014, the city’s Department of Buildings required all elevators to have door-lock monitors installed by Jan. 1, 2020. According to Andrew Rudansky, a buildings department spokesman, the DOB will disclose its enforcement plan before the deadline, but there will be financial penalties for noncompliance.

Rudansky urged owners who are not in compliance to get to work and not leave planning to the last minute. “Building owners have had five years to comply with city regulations requiring them to install these door-lock monitors. The deadline to meet this code requirement is right around the corner.”

Door-lock monitor upgrades on newer elevators won’t cost much, because the required system is likely already in place and only has to be activated or needs only a simple software upgrade. For elevators between five and 10 years old, the modifications could cost anywhere from $5,000 to $15,000, and for those 10 years and older, the price could rise to $25,000. Those prices might go up as the deadline nears.

Regardless of the extent of the work to be done, you will have to go through the new Department of Buildings procedure.  There are four basic steps:

  1. The elevator contractor will have to file a permit.
  2. They will have to obtain a set of elevator electrical prints showing that the door lock monitoring system exists electrically within the control board circuit.
  3. The electrical prints must be stamped by a professional engineer.
  4. The elevator(s) must pass a Department of Buildings inspection.

As the January 1, 2020 deadline approaches, building owners need to bear in mind that it takes some time to obtain a bid and proposal from an elevator contractor, ensure that there are sufficient funds to cover the cost of the work, file the permit, and complete the necessary work on multiple elevators.  The best practice would be to get started on this process as soon as possible in order to meet the compliance deadline.  Non-compliance with Rule 3.10.12 could result not only in violations and fines, but also in loss of service, cancelled insurance coverage, and legal liabilities.  The Department of Buildings will also require installation of secondary emergency brakes on all traction elevators by January 1, 2027 (NYC Building Code Appendix K3 Rule 3.8.4.1), so building owners may want to plan ahead and have this done at the same time as the door lock monitors.

FIELDBOSS can help manage the process and ensure that all your elevators are compliant before the deadline.

FIELDBOSS can be configured to:

  1. Easily monitor which elevators require the door lock monitor device, which have already been installed and which have yet to be installed
  2. Create drop down lists under each elevator to keep track of Door Lock Monitor device status
  3. Create quotes in seconds and send to those customers in need of a Door Lock Monitor device
  4. Create easy to read dashboard views of Active Door Lock Monitor quotes, Active Sites for Door Lock Monitor Installations, and Building Locations without Door Lock Monitors so you can easily stay on-top of what’s going on and keep your customers devices compliant.

Contact us for more information on how FIELDBOSS can help manage your Door Lock Monitoring device installation.

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Employee Spotlight: Valentina Li

The Rimrock Corporation team is made up of many hard working, talented individuals with interesting stories to tell. In our Employee Spotlight series, you’ll meet some of these people, learn what they do, and how they keep Rimrock exciting and fun.

This month we shine the light on Valentina Li, our Controller. Valentina is originally from Moscow, Russia, and moved to Toronto almost 14 years ago. Prior to working at Rimrock, Valentina worked at ASSA ABLOY as an accountant. In her spare time, Valentina loves spending time with her daughter. She also loves dogs, traveling, drawing, cooking, reading, and spending quality time with her family and friends.

Read on to learn more about Valentina. 

What do you love most about working at Rimrock & how long have you been here?

I have only been working for Rimrock for 2 months, but I can already tell I am very lucky to be a part of such an incredible and welcoming team of professionals. Every day is new and exciting and I am looking forward to being part of an organization that truly values its team members and customers.

What is your favorite place that you have visited and where is your next dream vacation spot?

I have mostly travelled to the Caribbean so far and my favourite place is probably St Maarten. My dream vacation spot is Hawaii – natural beauty beyond words.

If you could do another job for just one day, what would it be?

Travel blogger! But I don’t think one day is enough.

What TV shows/music/apps/Podcasts are you currently obsessed
with right now?

TV shows: Game of Thrones, Chernobyl – I don’t really have much time for TV so my list is very short.

Tell us a “fun fact” about yourself or your “secret talent” that your colleagues might not already know.

I am Korean, but Russian is my first language.

If you could have a drink with anyone (fictional, alive, dead,
famous, non-famous) who would it be and why?

With my past self. I would tell myself to worry less and enjoy every day, time truly flies.

Any pet peeves?

Road construction, traffic, and my morning alarm!

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Ottawa Announces New Carbon Tax Rebate Programs

Federal Minister of Environment and Climate Change Catherine McKenna unveiled two carbon tax rebate programs for the four Canadian provinces charged with Ottawa’s carbon tax. They will get back a portion of that money in the form of rebates for small- and medium-sized businesses implementing energy-efficient projects.

Proceeds from the fuel charge imposed on Manitoba, New Brunswick, Ontario and Saskatchewan will unlock $1.45 billion over the next five years — though, for some, this is just not enough.

Details of the first stream of funding, the Climate Action Incentive Fund (CAIF) SME Project, were released on May 30. The funds would cover up to 25 per cent of the cost of larger, energy-efficient retrofit projects, such as building retrofits, fuel switching and renewable energy production, for example. Details on the second stream — the CAIF Rebate program — will be released in June. The program would cover between 25 and 50 per cent of eligible costs of specified energy-efficient appliances, such as heating and cooling equipment. The minister expects the rebate will be limited to a maximum amount of $20,000 per applicant.

Another $10 million in funding will be made available through the Low Carbon Economy Fund Partnerships program for small businesses taking on smaller projects, with funding levels ranging between $20,000 and $250,000.

These carbon tax rebate programs are subject to Royal Assent of the Budget Implementation Act and subsequent decisions from the Minister of Finance.

Over the next year, $150 million in rebates will be made available, based on the percentage of revenue collected within each province. Still, the Canadian Federation of Independent Businesses (CFIB) is underwhelmed. The organization says the funding will “do little to relieve small businesses of the financial burden imposed by the carbon tax.”

More than half a million small businesses in Canada are affected by the national carbon price in the four covered provinces. CFIB has called on the federal government to axe the carbon tax — or provide businesses with “rebates equal to the amount they will pay.”

“Small- and medium-sized businesses are now in the position of having to spend even more money just to get a fraction of their carbon taxes back,” said CFIB President Dan Kelly. “This is simply too little, too late for small firms. Nothing short of a full rebate equal to the amount they will spend in carbon taxes would be satisfactory.”

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the HVACR world. Read our blog and sign up for our newsletter for all the latest news.

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