2000 NYC Elevators Tagged After Inspection

More than 400,000 elevator inspections conducted between 2017 and 2019 shows 2,127 instances where elevators were given “satisfactory” or “no violation” ratings by private inspectors — only to attract violations issued by the NYC Department of Buildings in the next 90 days. We know elevator contractors are working hard to keep the elevators in New York City safe, so why is this happening?

Every passenger elevator in New York City undergoes a pair of annual inspections but in thousands of cases, elevators are passing those inspections only to be tagged with city-issued violations in the days and months immediately thereafter. This raises the question, is there something wrong with the system?

TRAGIC ACCIDENTS

Of the 35 million elevator trips that New Yorkers take everyday, most don’t go wrong. But when they do, it can be horrifying. Samuel Waisbren, a 30-year-old resident at the Manhattan Promenade , was crushed to death when the elevator he was exiting malfunctioned. He was crushed against the lift shaft between the lobby and the basement floors and was pronounced dead at the scene. The deadly accident unfolded just three weeks after the elevator passed an inspection conducted by a company called LCD Elevator. The scheduled test conducted by elevator technicians involved an “exhaustive review of all the elevator’s safety systems, including the brakes,” according to the city’s Department of Buildings. The inspectors found no violations or deficiencies and approved the elevator for service.

Another incident that occurred in 2015 was equally as horrifying. Eran Modan was stepping into an elevator when the brake gave way, causing the elevator to fall with the doors still open.  In a panic, he turned to jump back up to the quickly disappearing lobby floor, but the car continued its descent and its ceiling landed on him, crushing his head and torso. Residents of the luxury rental building had been wary of the elevator and its unexpected jerks. Despite complaints filed with the city’s Department of Buildings in 2012, the agency’s experts found nothing wrong in follow-up inspections of the unit. P&W Elevators, the company that did maintenance on the lift regularly and conducted annual safety tests, flagged no issues with the agency. Six months after Modan died, an investigator found that the elevator’s brake wasn’t functioning properly.  

A SNAPSHOT IN TIME

Some say it’s unfair to hold an inspector accountable for predicting all the problems an elevator might experience in the months after an annual inspection. The idea of an inspection that’s a snapshot in time and that tells you what the condition was on that particular day. Timothy Hogan, the Department of Buildings Deputy Commissioner of Enforcement, said the city’s elevator safety record is “fantastic.” Hogan says, “We have 70,000 plus elevators in this city. They do over a billion trips a year and in the last 3 years we’ve had one fatality, an unfortunate incident. But if you look at the overall number incidents and accidents that we have with our elevators, it’s probably the safest mode of transportation that you have anywhere.”

How can inspectors and elevator contractors make sure these incidents don’t keep happen? It’s hard to find a solution to a problem with an unidentified cause. At this point, we will have to wait for future developments in the elevator world to ensure the safety of all elevator mechanics and passengers going forward.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

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7 Ways to Stay Mentally Healthy as a Contractor

Running any business is challenging, but the uncertainties of contracting make it tougher than most. A limited supply of skilled labor, late payments, online reviews allowing unscrupulous customers to hold you hostage, ever-mounting regulations, rising costs, high customer expectations and more. The pressure hangs heavy like an impending storm while the terror of total business and financial risk are all part of the game. You know what it’s like to be worried not just about your own family, but the families your business supports as well. Even when you’re home, your thoughts are on the business. Your sense of self-worth might be wrapped up in how the business performs and it’s hard to remember that your worth is more than your current net worth.

If this feels familiar, you are not alone. Far from it. A few years ago, a team from the University of California at San Francisco, UC Berkeley, and Stanford University announced research findings that showed entrepreneurs were twice as likely as a control group to be depressed.

At some point, everyone struggles. Every successful contractor fought through the same moments of trial and uncertainty that seem so insurmountable. Before they became successful, most of the leaders in our industry failed — and failed more than once. To make matters worse, hardly anybody talks about it because talking about it is admitting a weakness none of us think we are supposed to have.

Here are 7 ways to stay mentally healthy as a contractor business owner:

  1. Put Your Mental Health Above All Else: To run a successful business, you need to be at your best mentally, physically and emotionally. Mental health issues can have debilitating side effects on your business, not to mention your life: We don’t make good decisions when we’re burnt out or stressed out. Finding at least a small amount of time for yourself every day is an important part of self-care. 
  2. Healthy Eating: Eating right helps. Under stress, we eat the wrong foods and consume too much alcohol. Avoid lots of sugar. Avoid alcohol. Do not binge, and do not skip meals. Eat lean. Eat healthy. This will raise your serotonin levels, which helps regulate mood.
  3. Exercising: When the darkness closes in, exercise is the last thing you want, but need the most. Exercise stimulates the release of endorphins, which is your body’s happy drug. Endorphins, which cause “runner’s high,” give you energy and make insurmountable problems solvable.
  4. Gratitude: Make a list of the things you still have in your life, the things that were important before you went into business. Give thanks for them. Gratitude crowds out depression.
  5. Getting Sufficient Sleep: Getting between 7-8 hours of sleep every night is crucial for your brain and body to reset, and will leave you feeling less on edge. Try to find a sleep routine that will promote a good night’s sleep, such as shutting off all your electronics as early as possible.
  6. Be Social: It may feel like the last thing you want to do, but spending time with friends or family is incredibly important for your wellbeing. If you’re comfortable, share your struggles and feelings with those closest to you.
  7. Don’t be afraid of therapy: If the stress of being an entrepreneur becomes overwhelming, get professional help from your family doctor, counselor, psychologist, or other mental help expert as soon as possible. You’ve hired accountants, lawyers, and other professionals for things you can’t tackle on your own, so what makes this any different? Think of it as the most important investment you could make.

Running a business can take its toll, and feelings of anxiousness, depression or stress are signs that you’re neglecting your mental health. Practicing self-care as an business owner is beneficial to your personal well-being and makes good business sense. Remember to follow these steps so that you can run a successful business without worrying about letting your happiness or well-being fall by the wayside.

FIELDBOSS helps you manage your business so that you can reduce your stress and increase your efficiency. Our focus is to help you get the most out of your labour resources and deliver the information you and your staff need to run your business.

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Elevator Mechanic Highest Paid Occupation in Construction

Technicians

Automation may have made elevator operators obsolete, but it’s quite the opposite for those who install and repair elevators. A new analysis of the 2018 federal labor statistics breaks down construction’s top earners by job category. Among construction trades, elevator mechanic tops the median wages list, with half earning over $78,990 a year, and the top 25% making at least $100,720.

Below is the breakdown for the highest-paid field employees by occupation.

Occupation Median Income   Top 25% 
Elevator installer/repairer $78,990 $100,720
Rotary drill operators $68,050 $77,610
First-line supervisor $64,600 $83,300
Boilermaker $64,480 $78,250
Construction and building inspector $60,240 $80,580
Pile-driver operator $58,960 $85,790
Taper $55,110 $71,680
Structural iron and steel worker $54,730 $75,190
Electrician $53,550 $71,860
Plumber/pipefitter/steamfitter $53,540 $71,300
Brick/stone mason $50,860 $64,030
Equipment engineer $50,360 $69,510
Sheet metal worker $49,350 $69,050
Reinforcing iron and rebar worker $49,050 $69,110
Insulation/mechanical worker $47,150 $64,890
Carpenter $46,810 $61,810

 

Elevator mechanics face many challenges

Elevators are complex and becoming even more so. Elevator technology is moving so fast that it’s near impossible for technicians to keep pace. “Smart elevators” use algorithms to shuttle passengers more efficiently, and some technologies adjust the heat and air conditioning of office floors based on where people land. Meanwhile, technicians must also deal with elevators that date back to the 1930s, which can be unpredictable. With multiple cars that sometimes dispatch seemingly at their own will, a mix of old and new technologies that make them stubborn to fix, and new flight speeds of 100 floors per minute, being an elevator technician is a tough job.

Along with the challenge of keeping up with the technology is the challenge of keeping pace with maintenance calls. As property owners try to cut costs, technicians are reporting a dangerous lack of maintenance. As well, with the lack of skilled technicians and the increasing number of elevators to be serviced, some technicians rush through hundreds of maintenance jobs per month, reportedly with time limits as quick as seven minutes per visit. Politicians are pushing new policies, but still, increasing numbers of citizens are either getting stuck inside elevators, are stuck with dangerous ones, or are stuck with the stairs.

Moving forward

Elevator maintenance is a high-paying job, yet there’s still a mismatch of supply and demand. More mechanics need to be trained, if only to ease the demand on those already working in the field. There is obviously a great need for qualified technicians and an abundance of opportunity for a well-paying career.

FIELDBOSS is a proud member of NAEC, CECA & ECNY. We have studied elevator industry trends, participated in association meetings, and partnered with our elevator customers to develop and enhance our software to meet your unique business needs. Visit us here to request a free demo of our software.

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New Software is Only Part of the Equation

Technology adoption

Business owners want their company to run smoothly, like a well-oiled machine. An organization that works efficiently is one of the primary goals of implementing new software, but often technology improvements don’t yield the intended results. Why is this?

Technology changes are not always done in conjunction with business process enhancements. Technology changes will not bring value if they do not work together with people and process changes, just like parts in a machine.

Where things can go wrong

When organizations move toward modernization and improvement, their main goals are usually to increase automation in an effort to improve efficiency, increase flexibility, cut costs, and keep up with ever-present, ever-changing market and customer demands.

Technology on its own is generally not the magic potion for all these challenges. It requires a concerted effort between technology, process and people. Without a focused effort on these key elements, projects generally fail to achieve the expected results.

Technology

 “We just need software that is really easy for everyone to use.” When it comes to software, there is no such thing. The only way to make software simple to use is to take away features, preferences, and choices. Simple software is inflexible and weak. That’s the secret to making software easy to use. Most companies don’t follow any kind of established business model. The way they do things is a hybrid of the company they once worked for, their own ideas, and the ideas of the various employees that have worked there over the years. That means you need flexible software that offers a wide array of options, methods, and possibilities. Flexible software is going to take more time to learn than it would “simple” software that forces you to do things their way.

Process and Procedure Management

Process and Procedure Management is the hardest part and is the cornerstone to user adoption success. Organizational leaders who can explain, motivate and continually drive standardized processes will ensure staff buy in and project success. Organizations who back away will find that the staff may return to their old ways of working – negating any system replacement objectives.

People

Begin by getting buy-in from a small group of experienced employees in each user role—planners, dispatchers, technicians, and supervisors. Having been in field service for a while, they know the business and have experienced the pains more than anybody. They might even be more willing than newer employees to accept changes if they understand how the new technology will make their jobs easier. Make sure this group has good communication and networking skills. These influencers can become ‘power users’ who will be the software experts. They will come to know the product inside-out and be the go-to people for anyone in your company who has questions about it.

FIELDBOSS is a flexible and configurable platform that allows you to work the way you want to work, now and in the future. Our focus is to help you get the most out of your labour resources and deliver the information you and your staff need to run your business more efficiently, profitably, and with lower risk. If you are considering implementing field service management software, working with a knowledgeable experienced partner like FIELDBOSS can help ensure a successful transition and user adoption. Contact us for more information.

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Gov. Cuomo Signs Long Awaited Elevator Safety Act

Gov. Andrew Cuomo has signed the long awaited Elevator Safety Act, which requires anyone who designs, builds, inspects, maintains and/or repairs elevators to be licensed by the state. The legislation also creates a nine member New York State Elevator Safety & Standards Advisory Board to help establish recommendations for elevator inspections, examinations to satisfy licensing requirements, and enforcement to ensure compliance and promote public safety. The DOB must also start maintaining a list of licensed mechanics, contractors and inspectors. The list will be made available on the agency’s website.

Gov. Cuomo approved the new bill reinforcing elevator safety in the aftermath of a gruesome Manhattan accident that killed a man. However, in a compromise to win Cuomo’s signature, lawmakers agreed to amend the bill and have state government delay implementation of the “Elevator Safety Act” from June until January 2022.

The measure will require the state Labor Department to license mechanics and others who oversee the maintenance of 70,000 elevators in the city buildings and require more extensive education and training, bringing the state in line with standards required in the rest of the U.S.

Under the new law, workers can obtain a license through a few different methods, including taking a written test on national, state, and local codes (with at least four years of experience) or completing a union apprenticeship/other approved training program.

A January 2019 report by The Real Deal showed how elevator-related injuries and fatalities in recent years underscored lapses in the enforcement of city safety standards and a lack of consistency in training of elevator contractors. Between 2010 and 2018, at least 22 people were killed in passenger elevators or shafts in the city, according to the Department of Buildings. Twelve of the fatalities were mechanics.

The law is backed by the International Union of Elevator Constructors (IUEC) Local 1, which has long sought licensing rules to toughen elevator safety in New York by setting minimum education and training standards for elevator mechanics.

“After a decade of hard work, New York is finally taking an important first step forward in elevator safety,” said IUEC Local 1 business manager Lenny Legotte..

But Legotte suggested more work needs to be done.

“As we work towards implementation, we remain committed to building on this progress and to one day making New York a national leader in elevator safety,” he said.

Other than New York, 36 states and the District of Columbia require elevator mechanics to be licensed.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

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FIELDBOSS Releases New Video Library

FIELDBOSS is excited to announce the release of our new video library. With so much functionality within our software, it can sometimes be challenging to explain all the cool tools FIELDBOSS has to offer.

Our new video library offers an easy way to showcase the FIELDBOSS workflows and processes. Watch how we navigate a service call, a maintenance contract, a field request, and a quoted repair. We also highlight some of our unique features including dashboards, case types, and assigning cases.

As a single, integrated system, FIELDBOSS provides you with the tools you need to run your business more efficiently, and leverage the resources you already have.

Click here to watch our new videos, and be sure to subscribe to stay up to date with our latest features and functionality.

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Are Elevator Regulations Failing Us?

elevator regulations

Based on data from the U.S. Department of Labor Statistics, 30 people die and 17,000 are seriously hurt in incidents on elevators and escalators each year. Most recently, issues in Washington, Texas and North Carolina are calling into question methods that are used to regulate the industry and keep riders safe.

Washington

Although Washington state law requires every elevator and escalator in the state to be inspected annually, more than half of the states’ 18,000 conveyances were not inspected in 2018. What’s worse, thousands of conveyances had not been inspected for two or three years, and investigators found three that had not been inspected in more than 10 years. The backlog has been blamed on a building boom generating more elevators and escalators in need of annual inspections. The state has also had a hard time keeping its inspectors from taking better-paying jobs with construction firms.

Next year’s audit may show an improvement now that additional funding allows the state to pay its inspectors higher salaries, and legislators approved more money to hire conveyance inspections. Technology is also allowing inspectors to spend more time in the field, rather than back at the office filling out paperwork.

North Carolina

The situation in North Carolina is a similar one. CBS 17 found that thousands of elevators are overdue for those inspections. This is shocking given that the North Carolina Department of Labor has full-time employees who have the responsibility of inspecting the 27,000 elevators and escalators across the state once per year. While the department does aim to meet that goal every year, a recent analysis of the inspection data for those devices found that’s not happening. As of late September, about 14 percent of elevators were overdue for inspection.

The biggest problem the North Carolina Department of Labor has is recruiting and hiring qualified elevator inspectors. To become an inspector, you need five years’ experience in the trade and become certified if not already. An added problem is that the private sector typically pays better. Starting pay for inspectors is $53,083.

Elevator owners are required to have contracts to maintain them, and the state will respond if you call about an issue. But the inspectors are supposed to serve as the extra set of eyes to ensure safety for the public. The department is aiming to get better at recruiting and retaining employees and has hired six new inspectors this year to meet this goal.

Texas

The story is similar in Texas, where a nurse was nearly crushed to death in an elevator at a Fort Worth hospital. State investigators blamed the incident on worn-out brakes caused by lack of maintenance. Since 2004, nearly half of all elevator accidents in Texas happened in Dallas and Fort Worth. About one-third of those occurred at hospitals, which typically have elevators running day and night, particularly in urban areas.

A WFAA investigation found significant problems in the state’s program to ensure the safety of Texas’ 40,000 passenger elevators — including missed inspections, neglected elevators, shoddy record-keeping and failing oversight. A major problem is that the state has no inspectors on its payroll. Although the state does have a chief inspector and a deputy based in Austin, neither actually completes inspections. So who does? Texas issues licenses to approximately 150 independent contractors to inspect elevators across the state. Some have more training than others and are of varying quality and experience. But what is the minimum required training to become an elevator inspector in Texas? A $50 state fee and a three-day class, records show. Needless to say, this is not enough training, when issues with an elevator can quickly become life or death situations.

Texas Department of Licensing and Regulation enforces the annual inspection requirement. But analysis of the state’s own data shows 5,617 — or 14% — of all elevators are overdue for their annual inspection – some by years. There are a lot of building owners out there who are either unaware that they need to have their elevators inspected or that don’t care. WFAA also found numerous errors in the state’s elevator database, which is littered with elevators that no longer exist, as well as some inspectors faking inspections.

Conclusion

Lack of trained inspectors, insufficient funding, major inspection backlogs, and incorrect databases seem to be common themes amongst the three states- and likely in many others as well. Increased government funding, adequate training programs, increased inspector accountability, and better inspector vetting processes must all be put in place in order to see drastic improvements in elevator safety across the country.


FIELDBOSS
 stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

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Hundreds Of NYC Elevators Yet To Be Re-Inspected

Elevator Inspections

According to a follow-up audit by state Comptroller Thomas DiNapoli’s office, the city’s Department of Buildings has yet to re-examine 1,108 elevators more than a year after auditors found that they had been inspected by “ineffective” workers.

Elevators that fall under DOB’s authority must be inspected and tested annually by either DOB inspectors or private contractors. The city’s Housing Authority can perform inspections and tests in its buildings. Likewise, the MTA inspects and tests its elevators. DiNapoli’s June 2018 audit report found at least eight ineffective inspectors who did not work for the buildings department. Auditors recommended the agency go back and re-inspect the elevators they worked on.

But, according to the comptroller’s new report, the department only re-inspected 133 of 1,216 elevators touched by two faulty inspectors. There were 36 elevators handled by the other six inspectors, but the department only re-inspected 11 of them and provided support for just six of those inspections, according to the report.

“Failure to inspect elevators can be a lethal problem,” DiNapoli said in a statement. “Last year my auditors raised a red flag about poor elevator inspections across New York City, but shockingly, the problems persist. New York City’s Department of Buildings needs to immediately address the problems we found.”

The buildings department is in the process of re-inspecting the remaining devices, agency spokesperson Andrew Rudansky said. The department has “taken the Comptroller’s input seriously” and fired two contractors identified in the original audit, he said.

Safety activists have been calling on the state to impose government-regulated training for mechanics who work on the more-than 70,000 passenger elevators in the state.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

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Contractors Need to Be Prepared for an Economic Downturn

Recession

You can’t run from a recession, but you can get your field service business in a better position to survive it. Recession talk is all around us these days, yet nobody really knows when the next recession will hit. Whether the economic downturn happens next quarter, next year, or later, odds are the economy will slow down sometime in the near future. And when a downturn starts, it can move quickly.

The savvy contractors are those who take the time to get ready for a downturn, whenever it might come. In highly volatile and uncertain times, organizations need to develop a resilience capacity, which enables them to cope effectively with unexpected events such as tariffs, trade wars, technician shortages, and interest rate hikes.

Given the volatility of the current economic environment, achieving resilience will require a new, flexible approach to operations as well as a robust, comprehensive contractor management software. By connecting out-dated, disconnected and slow processes, businesses will be able to quickly respond not only to the fast pace of change of digital and other innovations, but also to an aging workforce, increasing costs to run a business, and rising consumer demand for fast delivery.

Companies can increase their readiness for the unexpected by making real-time strategic and operating decisions that improve performance. Even in good economic times these are helpful actions to take, as they ensure an organization is ready, whatever storms may come their way.

Companies should act now, when the economy is stronger, so that they can adjust quickly to a changing environment. Automation, digitization, and analytics are changing industries faster than ever before, and the pace of change is only accelerating. And with political flux and trade disputes on the rise, economic disruption becomes more a question of “when” than “if.”

What worked five or ten years ago no longer works. To pivot in time, businesses need to be lighter on their feet and quicker in their reflexes. By understanding where your operations are slow today, you can take practical steps to become more resilient tomorrow.

So how can your field service company stay profitable in an unpredictable economy? You have to be prepared. A comprehensive field service management software can help your company mitigate risk to stay profitable in challenging times.

Here are 3 ways FIELDBOSS field service management software can help contracting business owners stay profitable in an unstable and uncertain economy:

1. Real-time visibility and reporting: A comprehensive field service management software offers an in-depth understanding of your business. If you know how many service calls you need per day for your service department to stay profitable, then you know in real-time if you are short on calls. If you are short on calls, you can advise your team to follow up on open repair quotes and see if the customer is ready to schedule. Real-time reporting also offers:

– A detailed, real-time view of the whole business

– Intelligence to recognize emerging trends

– Potential to seek and respond to new opportunities or threats

– Power to understand key areas delivering profit and loss

– Make fast, informed decisions based on accurate and live information

2. Maintenance Agreements: Maintenance agreements are the key to off-season profitability and economic downturn stability. They ensure companies stay busy and profitable. As well, many field service industries such as HVAC and Elevator Service are somewhat recession proof: people still need their equipment to work, so they opt for repairs over replacement. This creates more work, and, eventually, that client will still need a replacement. FIELDBOSS can help automate and efficiently manage your maintenance contracts and also alert you to which clients are not signed up yet.

3. Manage unbillable time: During times of economic instability, some contractors become more aggressive in their pricing in order to attract more clients. However, rather than lower your rates, look at what you can do to lower your overhead and expenses. Think about managing unbillable time — time between calls, organizing and inputting paperwork, or any labor you pay that does not have revenue associated with it. An end to end field service software can help decrease unbillable time by:

– pinpointing which technicians aren’t pulling in any revenue

– creating the need for fewer dispatchers, schedulers and back-office personnel

– invoicing more quickly

– eliminating duplicate data entry

– reducing technician paper-work

– increasing first-time fix rates

– decreasing technician drive-time

An unstable economy doesn’t have to mean the end of your business. Contact us today and learn how with a little lateral thinking and the help of a comprehensive field service management software, your company can sail through the hard times and come out stronger than before.

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8 Ways Connected Mobile Software Increases Field Efficiency & Productivity

Mobile Software

The goal of any field service company is to get as much productivity out of their available resources as possible. Compared to other business models, running a field service organization can be especially challenging. In addition to the financial, customer service and administrative tasks involved with running a business, you also need to manage field service technicians, keep track of schedules and equipment, and ensure your organization continues to deliver fast, efficient and effective service to your customers.

Without a connected mobile device, technicians are wasting time and money by dealing with unnecessary customer issues or driving back and forth from the office to the client. If a team of 10 field technicians who work 250 days a year could guarantee one new service call per day, that would equal 2500 additional service orders worked per year.

Here are 8 ways connected mobile software improves field efficiency and productivity:

Smart Scheduling

Automated scheduling and dispatch together with a connected mobile device create a two-way connection between schedulers and technicians. Technicians can update their status so dispatchers see their availability and know the right person to schedule for each job. Technicians receive job
details, addresses, and service information on their mobile device. Since many service organizations receive dozens of calls per day, saving as little as five seconds per call adds up to thousands of dollars per year.

Save Time and Resources

Automating work order processes eliminates paper from the operation. That means no more illegible handwriting, lost invoices or important forms, and no more time wasted re-entering data. Empower your entire team by making critical data readily accessible in the field and in the office, providing the visibility and velocity you need to succeed in this competitive environment.

Eliminate Duplicate Data Entry

An end-to-end field service software will connect your field service technicians to the back office, dispatch teams, and management to eliminate duplicate data entry and enable seamless data sharing. Data entered once is instantly synched across the company. A connected mobile allows the technician to enter data once and eliminate thousands of man-hours of duplicate entry and re-keying errors.

Real-Time Warranty Information

Warranty and service contract leakage happen when a technician performs a service at no charge, assuming it’s covered by the customer’s contract. A connected contractor management software will not only help technicians spot the “leaks,” but also “plug” them by providing them with the data they need, when they need it, to ensure they don’t give away service or parts for free. That means more money in your pocket!

Turn your Techs into Salespeople

Technicians often find themselves at a job when a customer approaches and asks for a quote on a new job or a new piece of equipment that needs service. Empower your field techs to communicate sales opportunities right on their mobile device. With a click of a button, a new case can be created and sent off to the sales team for immediate follow up. Don’t throw away money that’s already in your pocket with lost paperwork, forgotten emails, and missed opportunities. With a powerful, cohesive mobile tool, your team can turn quotes around in hours instead of days.

360° View of the Building Location and Equipment

Service the right equipment at the right location. For mobile workers who are constantly on the go, trying to figure out which piece of equipment needs repair and where that equipment is located can be a chore, especially if there are multiple locations, assets and tasks. With a connected mobile device, the building address automatically populates into the service activity.  The technician can also see the complete make, model and serial number of the equipment, its location in the building, warranty status, what work was previously done as well as any notes from the last service call. No more guessing which piece of equipment needs what type of service.

Make Time Tracking a Breeze

A fully connected mobile device makes it easy for technicians to let the office know where they are and what their status is. With the click of a button, techs can set their position as arrived, in progress, or done. Their time automatically synchronizes to the back office making payroll a breeze. With mobile capabilities such as time sheet input based on clock-in/clock-out, task status and more, tedious and error-prone time entries are eliminated, opening up time for additional work while freeing field professionals from administrative chores.

Integrated Inventory Management

With integrated inventory management, field technicians can view stock levels at “warehouse locations”, mark inventory items as “allocated” at the time the Work Order is created, receive a warning when placing a Work Order for out-of-stock items and more. Get control over the inventory management process, so that technicians are not manually entering pieces every time they have to build an invoice. It also helps to ensure that technicians have what they need for each service call, resulting in greater first call resolution and more satisfied customers.

Conclusion

If you run a field service company, you know that technology is propelling the industry in a new direction. How quickly and efficiently you implement these technologies and processes into your business practices will determine how productive your technicians are, how profitable you become and how satisfied your customers are.

FIELDBOSS Contractor Management software is an end-to-end solution built within Microsoft Dynamics 365. FIELDBOSS is a flexible and configurable platform that allows you to work the way you want to work, now and in the future. Our focus is to help you get the most out of your labour resources and deliver the information you and your staff need to run your business more efficiently, profitably, and with lower risk.

Contact us today for a free demo.

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