DOB Service Updates for End-of-Year Elevator Filings

DOBDOB NOW is the Department’s new public facing web interface that allows customers to conduct transactions online. DOB NOW provides customers with the ability to manage more robust online accounts, making it easier to submit applications, make payments, schedule appointments, check the status of an application or inspection, pull permits, make renewals, and have virtual interactions with Agency staff. The DOB has released several Service Updates for end-of-year Elevator filings.

Here’s are 3 updates you need to know:

1. Elevator Compliance Filings Service Notice (Category 5 Inspection/Test Reports)

  • New functionality in DOB NOW: Safety to allow for the filing of Category 5 Inspection/Test Reports if it has been more than six years since the last filing. These Category 5 Inspection/Test Report filings are required to be submitted in DOB NOW: Safety at www.nyc.gov/dobnow by March 31, 2019
  • DOB NOW: Safety will not accept an inspection date that is older than one year of the filing date. For example, if a filing is submitted on January 15, 2019, the oldest inspection date that can be entered is January 15, 2018.
  • This is an update to Follow-up #4: Elevator Compliance Filings Service Notice that states filings submitted until March 31, 2019 in DOB NOW: Safety will not be charged late fees.
  • If the required report is not filed by March 31, 2019, the device will be subject to a violation for failure to file as per 1 RCNY§103-02.
  • For issues submitting an elevator compliance filing in DOB NOW: Safety (including device not found) please use the DOB NOW Help Form at www.nyc.gov/dobnowhelp and provide the specific device number and the type of report you are attempting to file (CAT1, CAT5, or AOC).
  • Please also note that submitting reports is different than performing inspections – while reports can be submitted through the date as listed above, 2018 inspections cannot be performed in 2019.

 

2. New option in DOB NOW: Safety to allow for Elevator Inspection/Test Reports (ELV3) to be filed without a Witnessing Agency.

  • To accommodate circumstances where Appendix K, Table N1 of the NYC Building Code allows for the completion of an Elevator Inspection/Test Report (ELV3) without a Witnessing Agency, the following question will be added to DOB NOW: Safety on November 21, 2018:
  • Does NYC Building Code Appendix K, Table N1 allow all of the inspection(s) and/or test(s) referenced in this submission to be completed without a witnessing agency?  Yes  No
  • −If ‘Yes’ is selected, the fields for Witnessing Agency Director and Witnessing Agency Inspector will not appear for completion or signature.
    −If ‘No’ is selected, the fields for Witnessing Agency Director and Witnessing Agency Inspector must be completed and electronically signed.
  • NOTE: The above question will apply to all Elevator Inspections/Tests in a particular filing. Elevator Inspections/Tests that include a Witnessing Agency cannot be filed in the same submission as Elevator Inspections/Tests that do not include a Witnessing Agency.

 

3. Deadline for resubmissions is extended to June 30, 2019 for ‘rejected’ Elevator Inspection/Test Reports (ELV3) and Affirmation of Correction (ELV29)

  • The deadline for resubmissions is extended to June 30, 2019 for ‘rejected’ Elevator Inspection/Test Reports (ELV3) and Affirmation of Correction (ELV29) filings for 2017 and prior year reporting cycles.
  • After this date, violations for Failure to File and Failure to File Affirmation of Correction for these cycles will not be dismissed upon resubmission.

 

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

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Door Lock Monitoring Deadline Approaching for NY Elevator Industry

It’s crunch time for the New York elevator industry as the deadline to comply with the Door Lock Monitor code is quickly approaching. The City of New York issued new guidelines for elevator door lock monitoring systems which requires completion of upgrades and changes by 2020..

The new law requires all elevators to be equipped with an electronic fix that accomplishes two things: it prevents the elevator from moving if the doors are not properly closed; and it prevents the doors from opening if the elevator cab is not present. The deadline for compliance is January 1, 2020. A second upgrade, due by January 1, 2027, requires installation of an emergency brake. The deadline for compliance leaves less than one year to apply this safety device to the elevators. As the deadline is less than a year away, elevator service companies need to advise their clients as to the rule and its implications for non-compliance.

Elevators installed since the 2009 building code most likely have this type of system in place. It already might be in the elevator control system but just not activated, or it may just need some software or type of hardware. Elevators – generally older ones – without such a door-monitoring system will be more expensive, since new equipment must be integrated with the existing elevator control system.

It’s important to note that there are several DOB requirements besides simply installing the Door Lock Monitor.

  • Even if the component is already in place, the elevator servicing company has to file a permit.
  • Next, they must get a set of electrical prints showing the DOB that it exists electrically within the control-board circuit and have it stamped by a professional engineer.
  • Finally, the DOB must come out and test the elevator.

 

Elevators deemed non-compliant by January 1, 2020 will be subject to steep fines and potential shut-downs. It is a time consuming process that shouldn’t be left to the last minute as it can take up to 6 weeks just to obtain the necessary city permits to proceed.

The good news is that FIELDBOSS can help manage the process and ensure that all your elevators are compliant before the deadline.

FIELDBOSS can be configured to:

  • Easily monitor which elevators require the door lock monitor device, which have already been installed and which have yet to be installed
  • Create drop down lists under each elevator to keep track of Door Lock Monitor device status
  • Create quotes in seconds and send to those customers in need of a Door Lock Monitor device
  • Create easy to read dashboard views of Active Door Lock Monitor quotes, Active Sites for Door Lock Monitor Installations, and Building Locations without Door Lock Monitors so you can easily stay on-top of what’s going on and keep your customers devices compliant.

 

Contact us for more information on how FIELDBOSS can help manage your Door Lock Monitoring device installation.

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6 Ways Your Field Service Business is Stronger with Microsoft Dynamics 365 and FIELDBOSS

Dynamics 365 and FIELDBOSSFIELDBOSS was built for the Microsoft Cloud and within Microsoft Dynamics 365. Dynamics 365 is the next generation of intelligent business applications that empowers your service organization to transform and evolve. This solution connects CRM and ERP capabilities with custom-made applications that work together seamlessly as one connected system. The result is a powerful tool that will increase productivity, cut costs, streamline processes, meet customer needs and capture new opportunities.

Here are 6 Ways Your Field Service Business is Stronger with Microsoft Dynamics 365 and FIELDBOSS:

1.      End-to-End Field Service Management
An end-to-end field service software solution is vital to the success of any field service operation. Given the increased complexity of the field service industry and constantly evolving best-practices, field service operations that don’t use a comprehensive software solution are out-performed by competitors that do.

FIELDBOSS stands out because it is a complete end-to-end solution that allows our system to show important metrics such as profit on a work order in real-time. From customer relationship management, to field dispatch resources, to accounting, and enterprise resource planning (ERP) – our end-to-end, seamless integration provides an unprecedented level of clarity that, when combined with other FIELDBOSS tools, drives new opportunities and new levels of service.

2.      Connected Interactions
FIELDBOSS empowers technicians with a 360-degree view of customers and real-time guidance to improve resolution time and earn customer trust. By using the common data model in Microsoft Dynamics 365, all core information such as customer and product data is saved in one central place. Access to this data is available in real-time across multiple applications within the Dynamics 365 suite.

3.      Integration to Outlook and Other Microsoft Technologies
Since Microsoft has many common technologies that businesses already employ such as MS Outlook, Office and Exchange, they’re the clear winner in integrating those technologies with Dynamics 365. Even though some organizations choose to work with other platforms, most of them are still working with MS Outlook, Office and Exchange. These organizations will find integration to be more challenging and limiting in terms of functionality.

4.      Development and Flexibility
One reason we chose to build FIELDBOSS within Microsoft Dynamics 365 is for development. The Microsoft Dynamics platform employs common, universal web standards such as Java, .Net and HTML. This means that field service businesses have the advantage of developing their own customizations based on their individual needs without having to rely on a single or specific type of programming language. And, if they don’t have the capabilities in-house to handle these customizations, there is an extensive network of trusted, experienced partners (like Rimrock Corporation) that can effectively handle their needs.

5.      Real-time Customer Data
For an organization determined to create superior customer engagement, end-to-end integration offers another strong competitive advantage. Enhanced visibility and control of customer information to field technicians on site can ensure that warranty repairs are properly made, non-warranty repairs are invoiced, and new warranty upsell opportunities are taken advantage of. Dynamics 365 and FIELDBOSS will ensure that customer data is shared and synched in real-time across the organization to be of optimal use to sales, marketing, and customer service.

6.      Future Proofing Your Business
No organization invests more in research and development than Microsoft. Our approach when developing FIELDBOSS was to leverage the best technology and functionality platform available . So while Microsoft’s focus is on R&D and innovation, we can focus on solving industry problems and staying ahead of industry trends. The result is that FIELDBOSS customers are always future proofing their businesses, reducing technological risk and protecting the company valuation.

FIELDBOSS and Microsoft Dynamics 365 deliver a powerful combination of business management software with field service management.  Contact us to find out how FIELDBOSS can help boost productivity and profitability, as well as improve customer service.

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Extolling the Virtues of the Canadian Elevator Industry

The Canadian elevator industry has recently come under intense scrutiny, but many fail to realize the enormous economic and infrastructure benefits it provides us with. Elevators make life possible in our vertical city – and while they’re one of our most-used forms of transportation, they’re also one of the least understood. With so much negative press these days, we thought we’d extol the virtues of the Canadian elevator industry.

The keystone to our endless skyscrapers

Typically, unlike subway rides, streetcars or buses, the importance of elevators in our daily commute go unnoticed. For most city-dwellers, the elevator is an unremarkable machine that inspires none of the passion or interest that trains or jets do. However, without the elevator, there could be no downtown skyscrapers or residential high-rises, and city life as we know it would be impossible. In that sense, the elevator’s role in history has been no less transformative than that of the automobile. Our vertical trips come as footnotes, yet it’s those footnotes that make the Toronto skyline- and the modern city itself- possible. Just as the automobile unleashed the troubled geography of the North American suburbs, the elevator is the keystone to the endless skyscrapers that define our Downtown. Faster and more reliable elevators have played a key role in making supertall buildings in Toronto possible.  The speed and reliability of elevators is crucial to making future projects like YSL Residences, Mirvish + Gehry, and The One habitable.

Job opportunities and above average wages

Elevator mechanic was ranked the 10th best job in Canada in 2017. There are many reasons for this, but one of them is the tremendous growth in the field. Over the last five years, the number of elevator mechanic jobs in Canada has grown 94%. The field is booming, which increases the amount of opportunities for elevator mechanics. The industry has seen a strong salary growth of 16% from 2010 to 2016. With an average yearly income of $84,000, elevator mechanics are making more than double the median individual income in Canada.

Aside from a higher-than-average salary, elevator technicians enjoy solving problems and working with their hands. One mechanic likens the work to solving puzzles, and says he enjoys the challenges of figuring out what is wrong with the elevator. Another elevator mechanic likes seeing the looks on people’s faces when they free them from an elevator entrapment.

Speaking of elevator entrapments……

When it comes to elevator entrapments, there has been a common misconception that the number of elevator entrapments in Toronto has risen dramatically. The important thing to note is that although there has been an increase in elevator entrapments, that number is not disproportionate to the rapid increase in high-rise buildings, and by the same token, elevators, being built in the city. When you have more elevators, you are going to have more entrapments.

The growth of the industry, above average salary, and increase in opportunities in the field, coupled with the benefits elevators provide our growing cities, make the Canadian elevator industry one that deserves a lot of respect.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Contact us if you want to improve your elevator business and contribute to North America’s rapidly growing urban landscape.

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Elevator Safety Act Still A Priority in NY State

Ten percent of the country’s elevators exist in New York State, and of that ten percent, a majority operates in New York City, where many millions of people rely on elevators to get safely to and from work and home. Currently New York State doesn’t require people working on elevators to receive any education, training, or licensing by the state. The Act has been introduced 5 times without any luck but according to state Sen. Diane Savino, the push for elevator safety legislation will still be a legislative priority come January.

Over the last few years, there have been some shocking revelations about the NYC elevator industry. The New York City Comptroller issued an audit finding that the Metropolitan Transportation Authority (MTA) fails to properly maintain its elevators and escalators, the State University of New York (SUNY) system fails to meet elevator maintenance and safety standards, and the New York City Housing Authority (NYCHA) has been found to have similar, but more severe elevator safety issues including critical injuries and fatalities of residents and workers.

Just last week three of the NYCHA’s top elevator division managers surrendered to authorities facing dozens of felony counts for lying and committing elevator inspection fraud. According to the DA, the three managers who helped oversee NYCHA’s 3,314 elevators, regularly filed false reports from 2014 – 2018 claiming lifts had been inspected when they weren’t. The trio allegedly continued filing false reports even after an 84-year-old man died in a faulty elevator in the Mill Brook Houses in the Bronx on Christmas Eve in 2015.

State Sen. John Bonacic believes the answer to these extensive and dangerous issues throughout the city and state rests in the hands of the New York State Legislature with the Elevator Safety Act. In 2012, Bonacic introduced a bill that would require anyone involved in the mechanics of elevators – such as designers, construction workers, operators and inspectors – to be licensed by the state labor commissioner. The Elevator Safety Act would mandate licensing and set minimum standards for training.

The bill was approved by the Senate Labor Committee and passed by the Assembly, but failed to advance in the Senate Finance Committee. Bonacic reintroduced the bill four more times, without any luck.

Earlier this year, Bonacic announced his retirement, but according to state Sen. Diane Savino, the push for elevator safety legislation will still be a legislative priority come January. Savino replaced Bonacic as sponsor of the bill when she reintroduced it in March 2017. When Democrats assume control of the Senate next year, the bill might make it to Gov. Andrew Cuomo’s desk. Elevator contractors across New York State should be ready should this Act becomes a law.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

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TSSA Receives Failing Grade from Auditor General Over Elevator Safety

Last week, Bonnie Lysyk, Ontario’s Auditor General, released her annual report. It stated that the TSSA, the agency responsible for inspecting Ontario elevators, is failing to meet its mandate to protect public safety.  Lysyk says the Technical Standards and Safety Authority (TSSA) is doing little to tackle real elevator safety issues. Ontario’s PC government has now directed the TSSA to take immediate steps and produce an action plan by Jan. 31, 2019 in response to the report.

 

Large elevator maintenance companies
Lysyk says that the TSSA lacks the appropriate enforcement powers to deal with big elevator companies. A small number of these companies dominate Ontario’s market and for years have been failing to maintain most of Ontario’s operating elevators in accordance with safety laws. The TSSA has tried with little result to have these large elevator maintenance companies perform required maintenance and safety tests. It has repeatedly prosecuted the same large maintenance company, resulting in guilty verdicts and fines over $1 million However, in 2018, 93% of the inspected elevators maintained by this company in regions related to the prosecutions failed to pass their latest TSSA inspection. Shockingly, five of these elevators are located in a Toronto hospital.

TSSA oversight
In her annual report, Lysyk criticized the TSSA for poor oversight. It noted that most elevators and escalators in the province fail to comply with safety laws. The report stated, “We found cases where the TSSA has focused on areas where it can recover its costs even though its activities have little effect on public safety, and we found other areas in which the TSSA does not generate revenue from licensing fees and where it has done little to enforce public safety, even though risks to public safety exist.”

TSSA’s outdated computer system
Lysyk also called out the TSSA’s outdated computer system. It “contains inconsistent and incomplete information about the safety status of devices and businesses that it regulates,” she wrote. “TSSA’s licensing system does not communicate with the system that captures inspection information,” she explained. “As a result, in 2018, the TSSA renewed the operating licences of over 300 elevators that at the same time were still shut down by the TSSA for being unsafe to operate.”

80% of elevators in Ontario failed inspections in 2018
In 2018, just over 80% of elevators failed their TSSA inspection, mostly because maintenance and safety work required by law was not done on time. Lysyk blames the agency for being ineffective in its enforcement of elevator safety. Her report says the small number of elevator maintenance companies that dominate the market are failing to get safety work done on time, but the TSSA is having little success in cracking down.

According to her report, the safety authority deems it impractical to shut down the operating licences of the large maintenance companies – ThyssenKrupp, Kone, Schindler and Delta – no matter how poor their track record, and equally difficult to take non-compliant elevators out of service.

“Shutting down elevators to enforce compliance is also not practical,” the report states. “Unless there is an immediate risk to public safety, it only affects the building’s tenants and ends up benefiting the maintenance companies, as they often charge owners a higher rate for performing emergency repairs to bring the elevators back into service.”

Who is to blame?
The report found many building owners avoid taking on the big companies. Building owners also find it challenging to use smaller independent companies because of ironclad contracts and a requirement to use company-owned technology.

The elevator companies tend to blame building owners for being unwilling to spend money on maintenance and also cite a shortage of fully-trained technicians.

TSSA and Ministry of Government and Consumer Services response
The TSSA said in response to the auditor’s report that it was developing a new “outcomes-based regulatory approach for effectively identifying risk, increasing compliance and promoting safety.”

For its part, the Ministry of Government and Consumer Services, which is responsible for the safety authority, said it was looking to enhance its oversight processes to provide greater assurances that the TSSA is meeting its public safety mandate in the interests of the people of Ontario.

FIELDBOSS is a proud member of CECA and NAEC. We stay current on industry trends to keep you informed on what’s happening in the elevator world.  Read our blog and sign up for our newsletter  for all the latest news.

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New Release: FIELDBOSS 3.0 for Elevator Contractors

FIELDBOSS 3.0 is our latest release specific to elevator contractors.

FIELDBOSS 3.0 includes several functionality improvements as well as a significant update to the platform that leverages the Dynamics 365 V9.0 update.

 
 

Major updates to the platform include:

 
Platform Separation
When Dynamics 365 launched, Microsoft made a move towards an app-centric platform. With the release of V9, Dynamics 365 breaks the modules into role-based apps for sales, finance & operations, customer service, talent, field service, and others. By moving away from one platform with modules hardwired in, Microsoft removes the need to test all at once and upgrade everything in one enormous project. This will speed up release cycles by allowing the modules to work independently of each other, but still remain connected with a common data service.  The user will see an uninterrupted flow of improvements in the same way that apps on a tablet or mobile device are updated.

Multi-Select Option Set
Drop down selection lists have been available since CRM v4 but until now, the native functionality of Dynamics 365 / CRM only enabled a single selection from an option set field. With the release of V9, MultiSelect Option Sets are available as a field type. This means you will have one field with a list of options and you can select more than one option from the list.

Refreshed Web Client User Interface/Unified User Interface (UUI)
Microsoft has previewed its new Unified User Interface (UUI) that adapts to the device or screen in use to provide a consistent experience across web, Outlook, mobile and tablet. This revamped interface is designed to address a series of customer feedback requests such as text wrapping for field labels and values, removal of excess white space, extended theme capabilities, and standardized fonts. Further enhancements as part of the UUI include:

  • Skype for Business presence indicator across all supported web browsers
  • OneNote create functionality will be available in mobile
  • Improved dashboard chart filtering and drill-down – similar to controls previously only seen in the Interactive Service Hub

 

New Activity Timeline
The new Activity Timeline, formerly know as the Social Pane, combines posts, activities, and notes into a single feed. Users will be able to filter specific activity types and quickly see unread items.

Security Enhancements
Dynamics 365 system settings will now include a configurable maximum session length and an option to enable session timeout due to a predefined period of inactivity. In both instances, a warning prompt can be configured that will alert users enabling them to re-authenticate and make sure their work is saved. When a session expires the screen contents are blanked out.

Improved Advanced Find Rules
D365 v9 features more flexible rules to query related entities that do not contain data. ( i.e. Finding lead records that do not have any activities scheduled, or account records that do not have any opportunities scheduled.)

Continued Support for Outlook Add-in
In June 2017, MS announced the plan to replace Dynamics 365 for Outlook with Dynamics 365 App for Outlook. Microsoft received overwhelming feedback around the need for the Outlook add-in. As a result, Microsoft has now confirmed that the Outlook add-in will continue to be fully supported in current and future versions of Dynamics 365, and bug fixes will continue to be released.

Business Process Flow Dashboards, Grids, and Charts
This feature allows System Administrators and Customizers to create Business Process Flow dashboards, grids, and charts. This provides users a visual of the processes they follow to get work done rather than the records they would have to find to access those processes.

There are more updates and enhancements to the platform that are not highlighted in this blog post. And as always, we have also implemented several smaller improvements and fixes.

If you would like more information on FIELDBOSS 3.0, or have any questions, please contact us .

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What’s Wrong with the Canadian Elevator Industry?

The decline in Canadian elevator service is linked to a mix of industry problems and external factors including lack of qualified mechanics, cost pressures, changing demographics and regulatory reforms, which have all converged to create a challenging environment.

Here are 5 challenges the Canadian elevator industry is currently facing:

1 -TECHNICIAN SHORTAGE AND ROUTE LOADING

One of the issues facing Canada’s elevator industry stems from a shortage of qualified elevator mechanics. This results in “route loading”- slightly increasing the number of elevators a technician needs to service on their route. As their routes get bigger and more unmanageable, mechanics struggle to keep up with the number of elevators they must maintain.

2 – AGING WORKFORCE

There has also been a change in the demographics of elevator mechanics. Many of the industry’s senior mechanics have retired and new mechanics are joining the trade. These younger mechanics lack the experience to troubleshoot as effectively as the more experienced ones which leads to higher call-back rates..

3 – AGING EQUIPMENT

There are more elevators than ever before, but they aren’t all brand-new. Elevator contractors are increasingly dealing with a dilemma as parts, and technicians familiar with the aging equipment, become hard to find or disappear altogether. 1,500 of Ontario’s 18,000 residential elevators are more than 50 years old, and 10,000, the majority, are between 25 and 50 years old. Even with regular maintenance, older equipment is more prone to need regular service or part replacement. These new parts commonly come from abroad, which means service or repairs for older elevators not only happen more frequently, they often take longer, since parts take longer to obtain.

4 – INCREASING POPULATION AND CONSTRUCTION:

The TSSA reported that “Contractors responded to 9,649 elevator entrapments in 2016 across residential and institutional buildings” which is “the equivalent of 26 elevator entrapments per day in Ontario”. Canada’s major elevator companies have come under scrutiny for entrapments, breakdowns and delayed repairs. However, according to an experienced elevator mechanic and consulting engineer, “Doubling the number of entrapments from 2001 to 2016 is not unreasonable given factors such as increased population, increased number of elevators, and the increased ability to report an entrapment.” There is a record number of elevators being built in Toronto, due to the number of new high-rise buildings and condos being built in the city, and not enough mechanics to maintain them. With so many elevators to service, today’s trained technicians have more work to do than ever before.

5 – REGULATORY REFORMS

Elevator codes and regulations are constantly changing. Cat 1 and Cat 5 testing, MCPs, Directors Orders and revoked Directors Orders, and then there are the new Ontario laws that have been passed but not yet enforced. It can be a challenge to keep on top of them all. If you don’t have a process to stay on top of them, you could be non-compliant and your business will be fined.

 

Contact FIELDBOSS for more information on how our software can help your elevator service company run a profitable and efficient program amidst the complicated world of the Canadian elevator industry.

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OSHA Releases Top 10 Safety Violations for 2018

OSHA announced its Top 10 list of most cited violations for 2018.  Although this annual list of the most frequently cited violations almost always features the same categories, the individual rankings do shift a bit. It’s concerning to note that the total number of violations went up in all nine categories this year except for the eye and face protection category (No. 10), which is new to the list.

 

OSHA TOP 10 SAFETY VIOLATIONS 2018

  1. Fall Protection
  2. Hazardous Communication
  3. Scaffolding
  4. Respiratory Protection
  5. Lockout/Tagout
  6. Ladders
  7. Powered Industrial Trucks
  8. Fall Protection – Training Requirements
  9. Machine Guarding
  10. Personal Protective and Lifesaving Equipment -Eye and Face Protection

 

The goal is to inform the public of the most commonly cited safety violations and allow employers to focus their efforts on those standards to make workplaces safer for employees.

Some Common reasons why companies get cited for safety violations:

  • Outdated tools and methods compromise your EHS processes.
  • No collaboration between the field and office.
  • Information collected on paper can be lost, incomplete, inaccurate or unreadable.
  • You can’t manage what you don’t track.

 

Here are 5 ways an end-to-end field service software can improve field service safety:

1.      Collect Data Not Paperwork

Paper-based forms may get lost, or contain illegible handwriting and incorrect calculations. Vital data may not be communicated effectively – if at all.

An end-to-end field service software solution will ensure:

  • Forms are filled out quickly, with accurate, legible information.
  • Consistent answers from pre-populated fields via drop-down menus
  • Calculations are automatic, and critical information cannot be skipped over due to mandatory form fields.
  • Techs can take photos to highlight safety concerns; collect signatures on site to sign off on inspections.
  • Reports are automatically shared across back-office systems and staff.

 

2.      Provide your field teams with up-to-date information

Your teams may not always have the information they need readily available in the field, particularly if they’re relying on manual, paper based processes. Unless your teams regularly stop by the office, it can be difficult to share updated job site information, dispatch the latest health and safety forms, or inform field workers about new regulations.

An end-to-end field service software solution will ensure:

  • Your field team always have the most up-to-date mobile forms.
  • Real-time data – view and select price/part lists in easy-to-pick dropdown menus.
  • New employees get up to speed quickly by offering links to tips, how-to-videos, and regulation handbooks – directly in the form.
  • Enhanced collaboration you need between the field and office.

 

3.      Deliver data when and where it’s needed

Paper-based processes are vulnerable to communication bottlenecks, as forms have to be faxed, scanned, or physically transported to the office, which can slow down processes that are critical to resolving safety issues.

An end-to-end field service software solution will ensure:

  • Communication bottlenecks are eliminated. Field techs can submit critical EHS data to the office with the touch of a button, empowering you to quickly resolve  compliance issues

 

4.      Integrate with back-office system

It’s not enough to be compliant. You have to show that you’re compliant. Your safety data and reports have to be easily accessible to both internal stakeholders and industry regulators. This is difficult and time-consuming if your forms are stashed away in filing cabinets across different offices.

An end-to-end field service software solution will ensure:

  • Your field and your office are completely integrated and data is synched in real-time.
  • Your admin staff will no longer  need to spend much of their days transcribing data from paper to your back-office system.

 

5.      Gain greater visibility with analytics

Keeping  your field service team safe requires you to be proactive. Safety-conscious organizations use analytics tools to leverage their historical health and safety data to help predict and prevent future incidents that could have serious corporate and human consequences. Analytics tools present your real-time data in easy-to-read dashboards and reports, revealing critical information to help prevent violations.

An end-to-end field service software solution will:

  • Track the number of incidents per region, office, and/or team.
  • Identify the best and worst performing sites and teams.
  • Share top performers to establish best practices across the organization.
  • Identify problem areas that require special attention to improve your health and safety compliance  scores

 

FIELDBOSS contractor management software can help you to ensure the greatest level of safety for the public and your technicians by giving you the tools you need to stay compliant, avoid headaches, and keep your team informed. Contact us for a free demo or for more information.

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What Happened to Ontario’s Bill 148 and Bill 8?

Over the last year, the Ontario elevator industry has been faced with the threat of numerous regulations that would drastically effect how they do business. First, Bill 148 was proposed and set to become a law in January 2019. Next, Bill 8, Access to Consumer Credit Reports and Elevator Availability Act was ratified and set to come into force on a date to be decided upon in the near future. So what happened to Bill 148 and Bill 8?

Bill 148 officially collapses as Bill 47, The Making Ontario Open for Business Act, 2018 becomes a law

Bill 148 was introduced by the Liberal government as part of Ontario’s labour and employment laws. It was set to become a law on January 1, 2019, leaving Ontario elevator contractors to face yet another challenge. Bill 148 called for mandatory minimum 3-hour labour standby time and would have traumatic financial implications for elevator contractors in Ontario. Non-union contractors in Ontario would face increased cost if this legislation stayed in place. CECA was concerned that this issue could flow over to the union sector at a later date and eventually to the other provinces. They recommended hiring a lobbyist to fight for an exemption from this standby clause.

However, on November 21, 2018, Bill 47, the Making Ontario Open for Business Act, 2018, quickly passed third reading and received royal assent. Although Bill 47 preserves certain Bill 148 amendments, it repeals many Bill 148 reforms, including those respecting paid personal emergency leave, planned increases to the minimum wage, and enhanced employee rights with respect to shift scheduling.

Bill 47’s amendments to the Employment Standards Act, 2000 (the ESA) will come into force on January 1, 2019, while the changes to the Labour Relations Act, 1995 (the LRA) take effect immediately.

Highlights of the Making Ontario Open for Business Act include:

1.      Employment Standards Act.
Minimum Wage: Minimum wage to remain at $14.00/hour, at least until October 2020. Further increases in minimum wage to start October 2020, and will be tied to inflation.

Scheduling: Most of the new scheduling provision in Bill 148 will be repealed, including the right:

  • To request changes to schedule or work location after an employee has been employed for at least three months.
  • To receive a minimum of three hours’ pay for being on-call, if the employee is available to work but is not called in to work, or works less than three hours.
  •  To refuse requests or demands to work or to be on-call on a day that an employee is not scheduled to work or to be on-call with less than 96 hours’ notice.
  • To receive three hours’ pay if a scheduled shift or an on-call shift is cancelled within 48 hours before the shift was to begin.
  • The obligation to keep records relating to these issues.

 

“Three Hour Rule”: The “Three Hour Rule” will be modified such that where an employee who regularly works more than three hours per day is required to report to work, but works less than three hours, the employee will be paid for three hours.

Bill 8, Access to Consumer Credit Reports and Elevator Availability Act seems to have broken down as no enforcement date set

Bill 8, Access to Consumer Credit Reports and Elevator Availability Act was given Royal Assent in May, officially becoming a law just weeks before the Liberal government was voted out and the PC government took over.  The bill called for existing maintenance requirements to be further policed; for elevator performance data to be made available to prospective multi-residential home buyers and renters; and for new standards to be created for how much elevator capacity is required in new high-rise buildings. It also proposed to create a timeframe within which contractors had to fix out of service elevators. That Bill has yet to move forward and there’s no word from official sources on when – or if –  that law will ever surface again. The law was written to come into force on a date to be decided upon in the near future. However, the new PC government has not proclaimed it, or set a date.

The PC government had this to say:

“We understand there are serious concerns regarding elevator availability across the province. We are working with ministry officials, TSSA and industry to better understand the cause and the policy options available so we can address these issues in an appropriate, enforceable and effective way.”

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