Elevators: New Innovations and Technological Advancements

IoT

Smart Elevator technology is on the rise! Over 12 million elevators are in operation around the globe, which move over a billion people each day.  This makes elevators the most frequently used mode of transport in the world – well ahead of cars, planes, or any other mode of transportation. 

In the past few years, we have witnessed many innovations that are transforming the way elevators operate as well as how elevators are serviced. Artificial intelligence, connected systems, and smart elevators are just the beginning of what will lead to more out-of-the-box technological innovation.

Here are 3 major advancements from the last couple of years.

1.Smart Elevators

Similar to other technology we use everyday, like televisions and phones, elevators are also becoming more high-tech. Skyscrapers continue to grow in number and in height making it necessary for elevator manufacturers and contractors to adjust the safety and speed of elevators in order to keep up. Smart elevators have brought big changes to the industry.

What is a smart elevator? A smart elevator uses technology to create a more efficient way of moving passengers, especially during high traffic hours in busy buildings. Smart elevators can even be programmed to operate in different ways at different times throughout the day. For example, a passenger pushes a button in order to set his destination. Then, an indicator directs them to a specific elevator that will transport him to that specific floor the fastest. This results not only in much faster and better organized service, but also a decrease in overall travel time and a reduction in energy consumption. 

2. Internet of Things (IoT)

Connectivity is the future of elevators, and it won’t be long before internet-connected elevators become the norm.

How do they work? Elevators that work alongside the internet have sensors that gather data about usage and other factors such as wear and tear on parts and machinery on the elevator car. These devices are now making predictive maintenance easier, cheaper and less labor-intensive for elevator service providers. The information is retained on a cloud-based platform where it is then processed and analyzed to predict if, and when, maintenance will be needed. The information on the cloud could also predict future problems allowing elevator technicians to make repairs before there is a bigger issue/breakdown. As a result, the vertical transportation industry is starting to take advantage of the technology to help maintain these expensive assets with a high cost of failure.

3. Augmented Reality Diagnosis

There are thousands of different configurations and millions of parts for elevators, but with augmented reality, technicians can dig into the problems on site more quickly and safely. Before a technician even gets to the site he or she can get familiarized with the machine room layout, zoom in and out and learn how it all fits together. This new technology can give technicians the ability to look at a component and see a catalog of its parts right in their field of view.

There are major innovations and advancements happening in the elevator industry. Every year is bigger and better. With technology evolving, elevators, and the way they are maintained, will continue to evolve too. Who knows what will be new in the elevator industry by 2030.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

This entry was posted in Elevators and tagged , , , , , on by .

Knowledge Management is Power in the Field

Knowledge Management

For service leaders, knowledge management must be a top priority. One reason? As field workers retire, companies are losing significant amounts of “tribal knowledge” that isn’t well-documented anywhere except in those technician’s minds. Customer expectations are higher than ever, and service organizations simply cannot afford to operate in a massive brain drain. Another reason is that companies increasingly recognize how powerful the collective knowledge of their workforce could be, if only every employee could access it. Knowledge management is power in the field.

But wait a minute, what is knowledge management?

Gartner defines knowledge management as “the formalized management of intellectual assets, enabling effective action through their use… which promotes a collaborative and integrative approach to the creation, capture, organization, and use of intellectual assets”.

The lack of knowledge at the point of service results in extended downtime for customers, secondary service visits, low productivity and lost revenue. Proper knowledge management benefits all stakeholders:

Customer Satisfaction

With real-time access to customer service history and equipment details, technicians will be able to diagnose and resolve problems faster, improve utilization and productivity, and resolve more customer issues on the first visit. Customers will have a better service experience, improved product uptime, and faster answers using self-service customer portal.

Money in Your Pocket

Field service organizations that leverage knowledge management have higher first-time fix rates, better Service Level Agreement compliance, and improved profit margins.

Dynamic Checklists Empower Your Service Technicians

Service technicians generally find themselves on their own when providing field services. However, this does not mean they have to be without access to key knowledge and insight. Nowadays, thanks to checklists and file libraries, they can remain connected to the know-how they need to provide quality service. Dynamic checklists enable workers to perform efficiently and effectively thus maximizing productivity and customer satisfaction.

Checklists also ensure conformity and compliance and guarantee that processes are standardized across the board. This means that all your customers receive the same level of quality service regardless of the level of experience and expertise of the assigned technician.

Service Excellence and Efficiency Through Shared Knowledge

With knowledge management, you can ensure that all team members share the same data by applying information captured in the field to business processes and practices. Whether online or offline, your employees in the field will have access to all the necessary information to ensure that your customers receive the right response on the first visit.

Centralize Knowledge Base in Cloud

Even if different teams create the content, having a centralized warehouse to publish the content makes it more effective to manage, maintain, and share. Data Silos, fragmented content, and disparate applications cost more and lower the user experience. With cost-effective and secure cloud storage, field service organizations can keep the information consistent, up-to-date, and available in real time, anytime and from any location.

Integration

A connection between key business tools provides your service technicians with access to the same information as your back-office team while they are on site with customers. This means, for example, that they have a complete overview of a customer’s history, previous product issues, and all the necessary handbooks, guidelines, SLAs, and more. And all of this adds up to a higher first-time-fix rate and more efficient customer service.

Capitalize on Knowledge Accumulated by Field Service Technicians

Integration with your CRM makes it possible for field service technicians to provide increased customer insight and overview to back-office employees. With shared access to information like follow-up visits, device models, upgrades and more, field service workers and back-end representatives can work together to increase cross-selling and upselling initiatives.

By linking field techs with each other and with back office personnel, mobile technology keeps everyone within the organization in sync, transcending the limitations of geography. Whether you have technicians that are retiring, off sick, or busy on another job, automating and sharing data reduces the risk of having a single point of information. A connected mobile device helps build an easily accessible knowledge base so field workers can access information anywhere, anytime, regardless of their location.

Knowledge is the key to success for any business. Collecting valuable field service information like documentation, product manuals, video tutorials, and invaluable accumulated knowledge from experienced service technicians empowers your field staff, and leads to increased employee and customer satisfaction.

Contact FIELDBOSS for a free demo and start building your knowledge base today.

This entry was posted in Elevators, HVAC and tagged , on by .

Elevator-Related Fatalities in Construction Industry On the Rise

According to a new report from the Center for Construction Research and Training, elevator-related fatalities in the construction industry are on the rise. A total of 145 construction workers were killed in elevator-related incidents from 2011 through 2016 – more than twice the combined total for all other industries.

Here are some stats from the report:

  • The construction industry experiences more elevator-related fatal and nonfatal injuries than any other major industry sector. From 2011 to 2016, elevator-related incidents caused 145 deaths and 2,410 severe injuries among construction workers.
  • Although nonfatal injuries involving elevators declined over time, both the number and rate of such fatal injuries increased in recent years.
  • More than one-third of elevator-related fatalities occurred while the victim was performing assembling or dismantling tasks, and the majority of elevator-related fatalities in construction were due to falls to a lower level.
  • Elevator installers and repairers had the highest risk of fatal injuries among all construction occupations.
  • Younger construction workers had a higher risk of both fatal and nonfatal injuries involving elevators than their older counterparts.
  • While Hispanic workers had a higher risk of elevator-related fatal injuries, they were less likely to experience nonfatal injuries related to elevators.
  • About 25,000 people in the general public were treated at hospitals due to elevator- or escalator-related injuries in 2017, and the number jumped by 30% in the last decade.

To ensure the safe operation of elevators and the protection of employees, OSHA requires employers to assure that employees who install and maintain elevators are adequately trained and knowledgeable about proper installation, wiring, and maintenance procedures. Organizations such as the American Society of Mechanical Engineers (ASME) have set standards for the construction and maintenance of elevators and escalators and their safe operation. In addition, NIOSH FACE reports have provided specific recommendations on how to prevent elevator-related injuries based on case evaluations.

As an elevator service contractor, you should ask yourself, does your elevator software help prevent accidents? Many of the elevator- and escalator-related deaths and injuries could have been prevented if adequate protection and safe work practices and procedures had been in place. Software like FIELDBOSS Elevator Contractor Management can help prevent accidents from happening. FIELDBOSS provides automatic alerts to notify you of your maintenance jobs, detailed checklists with tasks, all the historical data of previous work done and parts used, lists of all code required tests, and so much more. Our elevator service software puts critical information in the hands of field workers, improves office to field technician communication, as well as technician to technician communication, streamlines processes and boosts productivity. By staying connected, making regular service calls and being up to date on equipment, FIELDBOSS can help you prevent accidents before they happen.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

This entry was posted in Elevators and tagged , , on by .

Ditch the Paperwork and Increase Efficiency With FIELDBOSS Mobile Forms and Checklists

Checklist

Ask yourself a simple question: How does your field service team handle forms for maintenance, service and inspections nearly two decades into the 21st century? If you answered “on paper,” you may not have made it to this century yet, but you’re also not alone. Many field service businesses still rely on paper forms and checklists. This opens up plenty of room for error, from misplaced papers and mis-keyed entries, to inconsistent processes and procedures. The solution? Ditch the paperwork!

Replacing paper-based forms and checklists for maintenance, service, and inspections with customized field service mobile forms and checklists enables the standardization of processes and procedures across the entire organization. The technician can follow and document approved maintenance or service procedures, including the performance of tests and collection of data, while on-site which is automatically synched to the back office.

FIELDBOSS’s automated mobile forms and checklists enable your field team to easily capture required information, add notes and pictures, and go completely paperless while streamlining workflow for inspections and maintenance schedules with an easy to follow to-do list.

The benefits of mobile forms and checklists:

  • CUSTOMIZABLE AND CONFIGURABLE
    Your business is unique and so are your forms and checklists. Whether it’s industry-specific or for different kinds of service calls, with configurable mobile forms and checklists, you can empower your technicians with clear instructions to reduce the margin of error.
  • SMART CHECKLISTS
    Advanced feature that prompts additional questions or actions based on the technician’s answers.
  • ALWAYS STAY COMPLIANT
    With ever-changing regulations, complicated equipment and so many customers, it can be hard to stay on top of what needs to be done. Automated checklists mean no step is ever skipped so you always stay compliant and avoid fines.
  • COMPLETE AUTOMATION
    Have checklists automatically applied to inspection or maintenance work orders and synched directly to technician’s mobile.
  • MANDATORY FIELDS
    Mandatory fields ensure no part of the inspection or procedure is missed before a work order can be closed out.
  • SAVE TIME AND MONEY
    Removing the need for a technician to return to the office to hand in paperwork allows for more time spent making money.
  • ACCURATE AND DETAILED DATA
    With the ability to customize forms and utilize automatic calculations, submitted data is always accurate and instantaneous. Technicians can also note when each task is completed, and follow up with pictures and notes.
  • STREAMLINED PROCESSES
    Your technicians follow the same procedures to keep your standards consistent and high, completing the same work each time.

Connected mobile forms play an essential role in streamlining workflows and driving operational efficiencies by enabling a flow of information directly from the field into the back office system. The result is measurable improvements in time savings and information quality. Drive consistency, efficiency and compliance within your field services team with FIELDBOSS’s mobile forms and checklists.

Contact FIELDBOSS or request a demo to see how mobile forms and checklists can save your field service company time and money.

This entry was posted in Elevators, HVAC and tagged , , on by .

Elevator Contractors Call for Change in the Industry

Elevator contractor

In 2018, the elevator industry reached new heights. MSN reported that it was one of the fastest growing industries in 2018 alongside other building equipment specialists. This is in line with the trend of previous years. Elevator installation and repair are a key part of the construction industry, one of the fastest-growing industries in the nation. While the success and growth of the industry is a good thing, it can also lead to some challenges.

Aging Industry & Skills Gap

There has been an increasing worry in the industry that as seasoned mechanics retire, there is a lack of skilled, trained technicians to replace them. These new mechanics lack the same experience that aging technicians do. Many contractors and business owners also feel there is a lack of accountability in the industry. As the industry continues to grow, companies are hiring with quantity over quality in mind. An elevator mechanic is one of the highest paid, and one of the most crucial technical services, yet there is a huge lack of skilled people to do the work. Unfortunately, some mechanics take advantage of the situation by being careless on the job, as they know that they can quickly find another job with their highly coveted skill set in an industry lacking in people with technical expertise. At this point, there is no solution in sight for these problems.  After fifteen years of having the same industry issues, contractors feel that the Ministry of Labour is unmotivated to find solutions, even though the elevator industry provides an essential, yet undervalued, service.

Poor Representation

Elevator contractors are aware of how they are often portrayed in the media- as the villains of the service industry. Unfortunately, when elevator companies come under scrutiny, there is no media to represent, or vouch for them, and no real way for them to defend themselves when something goes wrong. In the past, the media has been quick to blame the elevator industry for not doing their job and portrays the elevator contractors in a negative light.

As the elevator industry continues to evolve and change, contractors want to see action taken to help alleviate these challenges. They are no longer satisfied having meeting after meeting about the same unresolved problems. The primary question they’re asking is “how can we convince the right people to make a change?” They want to establish concrete steps for how the governing bodies, the companies themselves, and the individuals in the industry can work together to overcome the challenges the industry is facing. Only time will tell if the industry can rally together to make meaningful, and lasting changes that have been long overdue.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

This entry was posted in Elevators and tagged , , , on by .

Cashing Out. What’s Your Exit Strategy?

Exit strategy

There are two types of business sales in the field service industry.  One kind is a stress sale, where businesses are basically given away because the owners never gave thought to an exit strategy until it was too late. The other is a premium sale, where the business is sold based on assets plus three to five times pre-tax earnings. To receive a premium, the owner must begin working on his exit strategy years before he will need it. The problem is that often the business owner will have an overinflated view of what his company is worth, and how quickly he will get paid. From the moment you go into business you should be planning how to maximize your value to avoid becoming a risky business.

Here are the elements of a successful exit strategy for field service contractors:

Profitability – Can you accurately prove the profitability and cash flow of your maintenance contracts? If your business management system does not properly allocate costs against the work orders and contracts, your valuation will be subject to discounting.

Automated Business Processes – Is your business dependant on manual processes from key administrative employees? While every successful business has key employees, if your business processes are manual or dependant on multiple disconnected software products, you will take a hit on the cost to transition your operation to something more streamlined. Buyers will also discount your valuation because you are not operating as profitably as you could be.

Low Risk – If you are using manual or disconnected software systems, buyers will discount your valuation or lock you in longer to make sure that when they take over, there are no surprises that only the owner can deal with. Businesses with documented processes are a lot less dependant on the owner or the people who are loyal to him.

Riskier businesses are less attractive and draw a lower price than efficiently run businesses who use a comprehensive field service management software to take the guesswork out of valuating your business. Contractors whose operations systems are not properly connected to what is happening in the field or in the back office always pay a price when it is time to defend their valuation. If you plan on selling your field service business one day, investing in a system now that shows you are connected to and in control of your operation will help you obtain a better selling price and a shorter transition commitment.

FIELDBOSS is a comprehensive field service software solution designed to continuously expose the vital signs of your business. If you’re thinking about selling your field service business, let us help you create a profitable business that will be appealing to acquisition candidates and sell quickly for an attractive profit. Contact us here.

This entry was posted in Elevators, HVAC and tagged , on by .

Marijuana Legalization a Game Changer for the Field Service Industry

marijuana legalization

On October 17, 2018, the Federal government legalized the use of recreational marijuana in Canada. While many Canadians celebrated what’s come to be called “National Cannabis Day”, not everyone was feeling as jubilant. These changes to the legal status of marijuana have raised occupational health and safety concerns for many employers, especially for those in construction and field service where safety is already a concern and workers must be alert at all times. Millions of Canadians take risks every day in dozens of demanding “safety-sensitive” occupations: elevator mechanics working in shafts, commercial and industrial HVAC technicians working on rooftops or with dangerous refrigerants, and many more. With the legalization of recreational pot, business owners are facing some serious challenges: liability if a stoned employee causes an accident, pushback from workers who resist random drug and alcohol tests, and the lack of a settled standard around either how much cannabis is too much, or how to measure it.

Here are a few things contractors should know in order to reduce the safety risks that may arise from cannabis legalization:

The legalization of marijuana does not mean that employees can be impaired at work. Employers will have the right to set rules for non-medical use of marijuana in the workplace in much the same way that employers currently set rules for use of alcohol. In particular, employers may prohibit the use of marijuana at work or during working hours and may also prohibit employees from attending work while impaired. This zero tolerance policy should be recorded in a written drug and alcohol policy.

The duty to accommodate does extend to medical marijuana. As an employer, contractors have obligations under the Human Rights Code. If an employee is authorized to use cannabis for a medical purpose, the employer must treat it like any other medication and may have a duty to accommodate. The employer may be required to offer to the employee an alternative job that can be properly and safely done while using medical cannabis, if such a role exists.

However, the duty to accommodate is not without limits. If accommodating the employee will raise serious safety and health concerns on the site or significantly increase costs of operations, contractors may be exempt from providing the accommodation. Accommodating an employee does not mean that you should ever let employees carry out their duties while impaired, especially when driving, operating heavy machinery, or working at heights.

Contracting companies’ best line of defence for the legalization of cannabis in Canada starts with an updated drug and alcohol policy. Contractors should work with a legal adviser to ensure their drug and alcohol policies are clear and up to date. It is also important to ensure employees sign a written acknowledgment that they have read and understood the policy in its new and revised form

Train Your Employees About Dangers and Policy. Contractors should educate employees about the dangers of using equipment and working at heights while under the influence of cannabis. Although there have been numerous public education campaigns about the dangers of alcohol impairment, there is less public education about the impact of cannabis on a person’s reaction time and alertness. Employees may be under the misimpression that cannabis has little impact on their ability to work safely. Employees should also be taught all aspects of the new drug and alcohol policy with a particular emphasis on recognizing impairment in others and what to do if you suspect someone is impaired on-site.

With the construction industry already heavily regulated, it’s important now more than ever to make certain your company is in full compliance.  FIELDBOSS stays current on industry trends to keep you informed. Read our blog and sign up for our newsletter for all the latest news.

For more information:

https://www.ontario.ca/page/cannabis-legalization#section-8

This entry was posted in Elevators, HVAC and tagged , on by .

DOB Service Updates for End-of-Year Elevator Filings

DOBDOB NOW is the Department’s new public facing web interface that allows customers to conduct transactions online. DOB NOW provides customers with the ability to manage more robust online accounts, making it easier to submit applications, make payments, schedule appointments, check the status of an application or inspection, pull permits, make renewals, and have virtual interactions with Agency staff. The DOB has released several Service Updates for end-of-year Elevator filings.

Here’s are 3 updates you need to know:

1. Elevator Compliance Filings Service Notice (Category 5 Inspection/Test Reports)

  • New functionality in DOB NOW: Safety to allow for the filing of Category 5 Inspection/Test Reports if it has been more than six years since the last filing. These Category 5 Inspection/Test Report filings are required to be submitted in DOB NOW: Safety at www.nyc.gov/dobnow by March 31, 2019
  • DOB NOW: Safety will not accept an inspection date that is older than one year of the filing date. For example, if a filing is submitted on January 15, 2019, the oldest inspection date that can be entered is January 15, 2018.
  • This is an update to Follow-up #4: Elevator Compliance Filings Service Notice that states filings submitted until March 31, 2019 in DOB NOW: Safety will not be charged late fees.
  • If the required report is not filed by March 31, 2019, the device will be subject to a violation for failure to file as per 1 RCNY§103-02.
  • For issues submitting an elevator compliance filing in DOB NOW: Safety (including device not found) please use the DOB NOW Help Form at www.nyc.gov/dobnowhelp and provide the specific device number and the type of report you are attempting to file (CAT1, CAT5, or AOC).
  • Please also note that submitting reports is different than performing inspections – while reports can be submitted through the date as listed above, 2018 inspections cannot be performed in 2019.

 

2. New option in DOB NOW: Safety to allow for Elevator Inspection/Test Reports (ELV3) to be filed without a Witnessing Agency.

  • To accommodate circumstances where Appendix K, Table N1 of the NYC Building Code allows for the completion of an Elevator Inspection/Test Report (ELV3) without a Witnessing Agency, the following question will be added to DOB NOW: Safety on November 21, 2018:
  • Does NYC Building Code Appendix K, Table N1 allow all of the inspection(s) and/or test(s) referenced in this submission to be completed without a witnessing agency?  Yes  No
  • −If ‘Yes’ is selected, the fields for Witnessing Agency Director and Witnessing Agency Inspector will not appear for completion or signature.
    −If ‘No’ is selected, the fields for Witnessing Agency Director and Witnessing Agency Inspector must be completed and electronically signed.
  • NOTE: The above question will apply to all Elevator Inspections/Tests in a particular filing. Elevator Inspections/Tests that include a Witnessing Agency cannot be filed in the same submission as Elevator Inspections/Tests that do not include a Witnessing Agency.

 

3. Deadline for resubmissions is extended to June 30, 2019 for ‘rejected’ Elevator Inspection/Test Reports (ELV3) and Affirmation of Correction (ELV29)

  • The deadline for resubmissions is extended to June 30, 2019 for ‘rejected’ Elevator Inspection/Test Reports (ELV3) and Affirmation of Correction (ELV29) filings for 2017 and prior year reporting cycles.
  • After this date, violations for Failure to File and Failure to File Affirmation of Correction for these cycles will not be dismissed upon resubmission.

 

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

This entry was posted in Elevators and tagged , on by .

Door Lock Monitoring Deadline Approaching for NY Elevator Industry

It’s crunch time for the New York elevator industry as the deadline to comply with the Door Lock Monitor code is quickly approaching. The City of New York issued new guidelines for elevator door lock monitoring systems which requires completion of upgrades and changes by 2020..

The new law requires all elevators to be equipped with an electronic fix that accomplishes two things: it prevents the elevator from moving if the doors are not properly closed; and it prevents the doors from opening if the elevator cab is not present. The deadline for compliance is January 1, 2020. A second upgrade, due by January 1, 2027, requires installation of an emergency brake. The deadline for compliance leaves less than one year to apply this safety device to the elevators. As the deadline is less than a year away, elevator service companies need to advise their clients as to the rule and its implications for non-compliance.

Elevators installed since the 2009 building code most likely have this type of system in place. It already might be in the elevator control system but just not activated, or it may just need some software or type of hardware. Elevators – generally older ones – without such a door-monitoring system will be more expensive, since new equipment must be integrated with the existing elevator control system.

It’s important to note that there are several DOB requirements besides simply installing the Door Lock Monitor.

  • Even if the component is already in place, the elevator servicing company has to file a permit.
  • Next, they must get a set of electrical prints showing the DOB that it exists electrically within the control-board circuit and have it stamped by a professional engineer.
  • Finally, the DOB must come out and test the elevator.

 

Elevators deemed non-compliant by January 1, 2020 will be subject to steep fines and potential shut-downs. It is a time consuming process that shouldn’t be left to the last minute as it can take up to 6 weeks just to obtain the necessary city permits to proceed.

The good news is that FIELDBOSS can help manage the process and ensure that all your elevators are compliant before the deadline.

FIELDBOSS can be configured to:

  • Easily monitor which elevators require the door lock monitor device, which have already been installed and which have yet to be installed
  • Create drop down lists under each elevator to keep track of Door Lock Monitor device status
  • Create quotes in seconds and send to those customers in need of a Door Lock Monitor device
  • Create easy to read dashboard views of Active Door Lock Monitor quotes, Active Sites for Door Lock Monitor Installations, and Building Locations without Door Lock Monitors so you can easily stay on-top of what’s going on and keep your customers devices compliant.

 

Contact us for more information on how FIELDBOSS can help manage your Door Lock Monitoring device installation.

This entry was posted in Elevators and tagged on by .

6 Ways Your Field Service Business is Stronger with Microsoft Dynamics 365 and FIELDBOSS

Dynamics 365 and FIELDBOSSFIELDBOSS was built for the Microsoft Cloud and within Microsoft Dynamics 365. Dynamics 365 is the next generation of intelligent business applications that empowers your service organization to transform and evolve. This solution connects CRM and ERP capabilities with custom-made applications that work together seamlessly as one connected system. The result is a powerful tool that will increase productivity, cut costs, streamline processes, meet customer needs and capture new opportunities.

Here are 6 Ways Your Field Service Business is Stronger with Microsoft Dynamics 365 and FIELDBOSS:

1.      End-to-End Field Service Management
An end-to-end field service software solution is vital to the success of any field service operation. Given the increased complexity of the field service industry and constantly evolving best-practices, field service operations that don’t use a comprehensive software solution are out-performed by competitors that do.

FIELDBOSS stands out because it is a complete end-to-end solution that allows our system to show important metrics such as profit on a work order in real-time. From customer relationship management, to field dispatch resources, to accounting, and enterprise resource planning (ERP) – our end-to-end, seamless integration provides an unprecedented level of clarity that, when combined with other FIELDBOSS tools, drives new opportunities and new levels of service.

2.      Connected Interactions
FIELDBOSS empowers technicians with a 360-degree view of customers and real-time guidance to improve resolution time and earn customer trust. By using the common data model in Microsoft Dynamics 365, all core information such as customer and product data is saved in one central place. Access to this data is available in real-time across multiple applications within the Dynamics 365 suite.

3.      Integration to Outlook and Other Microsoft Technologies
Since Microsoft has many common technologies that businesses already employ such as MS Outlook, Office and Exchange, they’re the clear winner in integrating those technologies with Dynamics 365. Even though some organizations choose to work with other platforms, most of them are still working with MS Outlook, Office and Exchange. These organizations will find integration to be more challenging and limiting in terms of functionality.

4.      Development and Flexibility
One reason we chose to build FIELDBOSS within Microsoft Dynamics 365 is for development. The Microsoft Dynamics platform employs common, universal web standards such as Java, .Net and HTML. This means that field service businesses have the advantage of developing their own customizations based on their individual needs without having to rely on a single or specific type of programming language. And, if they don’t have the capabilities in-house to handle these customizations, there is an extensive network of trusted, experienced partners (like Rimrock Corporation) that can effectively handle their needs.

5.      Real-time Customer Data
For an organization determined to create superior customer engagement, end-to-end integration offers another strong competitive advantage. Enhanced visibility and control of customer information to field technicians on site can ensure that warranty repairs are properly made, non-warranty repairs are invoiced, and new warranty upsell opportunities are taken advantage of. Dynamics 365 and FIELDBOSS will ensure that customer data is shared and synched in real-time across the organization to be of optimal use to sales, marketing, and customer service.

6.      Future Proofing Your Business
No organization invests more in research and development than Microsoft. Our approach when developing FIELDBOSS was to leverage the best technology and functionality platform available . So while Microsoft’s focus is on R&D and innovation, we can focus on solving industry problems and staying ahead of industry trends. The result is that FIELDBOSS customers are always future proofing their businesses, reducing technological risk and protecting the company valuation.

FIELDBOSS and Microsoft Dynamics 365 deliver a powerful combination of business management software with field service management.  Contact us to find out how FIELDBOSS can help boost productivity and profitability, as well as improve customer service.

This entry was posted in Elevators, HVAC and tagged , on by .