Customer Service & Case Management

One of the most popular features in FIELDBOSS® Lift is case management. With cases, everything your organization needs to deal with is logged, assigned and flagged for follow-up. Business processes are easily automated, things stop falling through the cracks, and everyone’s stress level goes down.

Scheduling and Dispatch

Manage individuals, teams, and assets using the FIELDBOSS® Lift multi-dimensional scheduling and dispatch tools.

Maintenance Contracts & Service Agreements

Throughout your customer’s contract life cycle, FIELDBOSS® Lift manages all aspects of their service agreement with you. Visibility and immediate access to accurate contract information not only drives billing velocity, it also empowers your field service teams to identify new sales opportunities that proactively drive customer satisfaction and additional revenue.

FIELDBOSS® Lift Mobile

Equip your elevator technicians with FIELDBOSS® Lift Mobile and give them the information they need to get the job done right in the shortest amount of time.

Mapping Field Staff & Resources on a Mobile Device

Optimize field staff utilization and productivity using geo-location data to map staff, equipment and service activity types. Color coding identifies scheduled appointments, preventive maintenance opportunities, existing customers, prospects and more.