Technology has made major strides over the past few decades. Devices that were once just a plot in science fiction movies are now commonplace in the real world, introducing faster and more efficient ways to work. Technology is changing at an increasing pace, and it seems that new technologies are designed to disrupt, which in some cases means to replace human labour with machines. What does the future hold for elevator mechanics? Is automation coming for your job?
Older mechanics will remember using a giant board where all the places that needed to be serviced and inspected were written out. When the list was full, it was wiped off and started all over again. Those same technicians might have used pagers where several long beeps meant a regular job while short beeps meant that there were people stuck in an elevator and the techs needed to call the office, get the address and rush to the location.
Today, AI and automated systems are already working hand in hand to protect elevator passengers from disruptive malfunctions and relieve the stress on service technicians. Predictive maintenance is here today, in a city near you – not in a galaxy far, far away.
There are two different predictions on how advances in automation will affect job prospects for humans. Optimists see machines freeing human workers to do higher-value, more creative work. Pessimists predict massive unemployment, or a world in which humans exist to serve the robot overlords. What people need to understand is that it doesn’t have to be one or the other. Humans and automation can evolve and work together. By combining human emotion and instinct, with digital solutions, AI and virtual reality, technicians can optimize the way they prepare and run their elevator service, resulting in faster turnaround times and less downtime.
These technologies are a real revolution for elevator maintenance! While only a small percentage of the elevator technician’s tasks are replaceable by the machine, the rest remains at the heart of the mechanic’s professional expertise. Far from replacing it, these technologies will help experienced technicians identify and solve problems more efficiently, enhance their knowledge and simplify their training. Nothing can really replace human instinct, and when it comes to the intricate work, some things will always need hands-on attention.
Contact FIELDBOSS for a free demo and learn how FIELDBOSS can empower your elevator mechanics to always deliver the highest value to your customers.
Many of the processes involved in the field service industry can be time-consuming, redundant and labor intensive for both office staff and field technicians. Paper-based processes and manual systems don’t have a place in today’s fast-paced, on-demand world where customers are expecting immediate results. Field service management software offers streamlined ways to manage the process in which quotes, work orders, time-sheets and billing are completed, without large administrative hours needed to input data. Processing and transmitting data on paper is not only slow and inefficient, but is also costly for the company and their customers. Paper also presents a high-risk for human error and illegibility, lacks data validation and can easily get misplaced after a job is completed. The real cost of running a paper-based field service company is not only loss of revenue, but time, customers, data and your sanity as well.
The problem with relying on paper
Lost, damaged or misplaced documents result in lost data, loss of revenue, privacy violations and lost customers.
Paper requires manual entry, increasing the risk of human error.
Technicians spend time filling out long, tedious forms, keeping them organized and secure, and returning them to the office.
Technicians and back office staff spend hours on paperwork resulting in lost productivity, wasted space and increasingly higher operating costs.
No visibility into how the business is performing, what is working and where improvements can be made.
Billing time is slow as it can take weeks to receive paperwork, enter it into the system, get it approved and sent out to the customer.
Without a digital process in place, data collected in the field on a paper form must be brought back to the office before it can be processed and used.
Removing paper from your business processes benefits your company with increased productivity by making sharing and collaboration easier, and saving time. Automating your business processes eliminates delays in completing necessary paperwork and getting it sent to the right person, making workflows and reporting faster. Storing paperwork and files in a Cloud database lets you access them from anywhere, so even if you aren’t in the office, you can get the information you need.