7 Reasons to Move Your Field Service Business to the Cloud

Cloud Computing

Lets face it. For business owners, the thought of making changes to their business, like moving to the cloud, is a scary one. You may be worried that it is less secure than on-site data and file storage, or it will cost too much to migrate or take too much time and your business will suffer. Maybe you have invested a lot of money and time into refining your processes in on-premises servers and infrastructure to the point where it works…but does it really? Is it just working enough to get by? Or is it actually holding your business back because it’s a ticking time-bomb of patches, outdated software and hardware, and security nightmares?

For most field service business, it’s time to seriously look at upgrading your infrastructure to a cloud platform like Microsoft Azure. Field service companies who move to the cloud are reaping enormous benefits such as cost savings, increased productivity and enhanced security that will help their business today and into the future.

If you are unsure about moving from on-premise computing, here are 7 reasons why you should move your business to the Microsoft cloud.

 1. Reduce Costs

With an on-premise system, companies must take responsibility for maintaining, monitoring and updating their system. This includes everything from software and servers to the network infrastructure. The cloud can save businesses up to 80 per cent of their IT budget by avoiding time-consuming admin tasks. Cloud-based service solutions manage all hardware updates, system restores and security software, so IT resources can be utilized elsewhere.

2. Security

Security is a big concern for field service businesses. Every day there seems to be a new data-center security breach from an on-premises server. Thousands or even millions of customers’ data is leaked. It’s a scary thought and you should be doing everything you can to protect yourself from something like that. Microsoft has taken great measures to protect and secure their clients’ data and infrastructure from external threats and malicious activity. The Microsoft Azure Cloud is among the most advanced and protected cloud services in the market, using the latest security protocols to encrypt data. Your data stays secure while it travels between your devices and Microsoft’s datacenters and while it is in the Azure Cloud storage.

3. Scalability

With on-premise software, facilitating business growth often means investing in new servers and processors to handle increased demand. However, with cloud-based software, customers are paying for the ability to use the software, and not the computing power or space to run it. Adding or
removing users, or even apps, is as simple as issuing a service request. In the cloud, your software solution is as large or as small as you need it to be and will flex to your current situation and requirements.

4. Disaster Recovery

Microsoft has you covered should any kind of disaster recovery be necessary. In the event your services are interrupted, Dynamics 365 includes some of the most robust disaster recovery features on the business application market. Built to help organizations bounce back from both planned and unexpected service outages, Microsoft’s recovery protocols include keeping a synchronized, duplicate copy of a company’s data on a second server, allowing users to continue their operations with minimal disruption.

5. Backups

Backing up data should be second nature to all businesses, but it’s one of those tasks that often gets pushed down the agenda. Cloud deployment gives users peace of mind by not only removing the need to safeguard their own servers, but also automatically backing up data, so no information will ever slip through the cracks.

6. Flexibility

In field service, your staff is always on the go. By using cloud-based systems, employees can work anytime, and from anywhere; all they need is an internet connection. This means they can work as productively outside the office as they do in.

7. Improved collaboration

Cloud computing is among the most effective ways of improving team performance. Staff members can easily share data and collaborate to complete projects even from different locations. Field workers can easily share real time data and updates with those in the office. In addition, cloud computing eliminates redundant or repetitive tasks such as data re-entry. The cloud gives you the opportunity to connect separate departments of your business like never before for increased collaboration. This can have a direct positive impact on your
bottom line.

If you’re ready to take your field service company to the cloud and reach a new level of business efficiency, contact us at FIELDBOSS. When it comes to managing your business, the flexibility, reliability, and convenience of the cloud are unmatched. Moreover, adopting a cloud solution is becoming a necessity for contractors in a data driven world.

Click here to download our ebook: The Resourceful Contractor.

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Ransomware: What Your Field Service Company Needs to Know

Ransomware

When you hear the words cyber attack, automatically your thoughts shift to data breaches in well-known companies.  Don’t be fooled by thinking your small to medium sized field service business is safe.  Cyber attacks can happen at any moment to companies of all sizes.  Ransomware attacks are on the rise but there are ways to protect your field service company.

Ransomware is a form of malware that threatens to publish private data or make the victims files inaccessible until a payment is received which will unencrypt them.  Small businesses can be more vulnerable due to lack of awareness and education about cyber security as the business becomes more reliant on technology.  Ransomware is highly profitable for criminals because they can target many small companies in a short period. That is why ransomware has emerged as one of the most serious online threats facing businesses, and the number of attacks has skyrocketed. In fact, a 2017 report from Osterman Research showed that more than one-third of small- or medium-sized businesses around the globe experienced a ransomware attack in the last year.

These attacks can be costly, so now is the time to get smart and protect yourselves before the unexpected intrusion threatens your business.  As contractors, you need to focus on not only keeping your customers data safe, but also your own.  Being diligent about cyber safety will save
your reputation as well as your bottom line. That is why it is imperative for contractors to take the necessary steps to protect themselves from this kind of attack.

PRACTICING PREVENTION

  • Ensure that all computers have updated antivirus/anti-ransomware software; Ensure automatic weekly updates are enabled for antivirus/anti-ransomware software as well as for Windows.
  • Vulnerable passwords are one entry point of ransom attacks. Enforcing rigorous password protocols with your employees can help ward off intruders.
  • Infected web pages, ads and email attachments are also entry points for attackers to gain access to your systems.  Train and educate employees on how to spot malicious files.  Antivirus software with automatic updates is a necessity when it comes to warding off cyber strikes.
  • Back ups are key.  If your company does get a ransomware attack, all of your files will be restored from the last back up (maybe off by a few hours).   You cannot trust a hacker to decrypt your files, even after they receive a payment so this is another way to stay safe.

By regularly backing up data, training employees to strengthen passwords and delete suspicious emails, installing and regularly updating antivirus and anti-ransomware software, and creating a plan to prepare for an attack,
contractors can keep their businesses and their reputations safe and secure.

FIELDBOSS field service software is built within the Microsoft cloud platform, which helps to protect and defend your data from malware, ransomware, and other online threats. Contact FIELDBOSS to learn more.

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Why We Worry Less When Clients Use the Microsoft Cloud

onedrive-logo-thing-590x330Some of the prospects we come across are still apprehensive about moving their business systems entirely to the cloud. They feel more comfortable and in control, knowing their data is close by in a server room they can hear and see. For us, it is just the opposite. We take a lot of comfort knowing that client data is safely in the Microsoft Cloud.  Here are some of the main reasons why:

  • With the Microsoft Cloud, we don’t need to worry about things that could unexpectedly go wrong such as power problems, physical security of the servers, hard drive or other hardware failures, IT staff who fail to keep things patched and upgraded.
  • With systems today, multiple server and software products are used and connected together to keep users productive. With the Microsoft Cloud, we don’t have to think about keeping things going when one of these products needs to get upgraded. Microsoft handles that for us. They also handle backups, and guarantee your up-time.
  • Microsoft’s current policy is to ship new features into their cloud version before they ship to their premise versions.
  • On top of all that, Microsoft is charging a premium now for premise-based licenses.

When you combine that with the cost of having IT people responsible for patches and upgrades, you get a pretty compelling business case to move things to the cloud.

Contact FIELDBOSS for all your cloud-based questions.

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