New Software is Only Part of the Equation

Technology adoption

Business owners want their company to run smoothly, like a well-oiled machine. An organization that works efficiently is one of the primary goals of implementing new software, but often technology improvements don’t yield the intended results. Why is this?

Technology changes are not always done in conjunction with business process enhancements. Technology changes will not bring value if they do not work together with people and process changes, just like parts in a machine.

Where things can go wrong

When organizations move toward modernization and improvement, their main goals are usually to increase automation in an effort to improve efficiency, increase flexibility, cut costs, and keep up with ever-present, ever-changing market and customer demands.

Technology on its own is generally not the magic potion for all these challenges. It requires a concerted effort between technology, process and people. Without a focused effort on these key elements, projects generally fail to achieve the expected results.

Technology

 “We just need software that is really easy for everyone to use.” When it comes to software, there is no such thing. The only way to make software simple to use is to take away features, preferences, and choices. Simple software is inflexible and weak. That’s the secret to making software easy to use. Most companies don’t follow any kind of established business model. The way they do things is a hybrid of the company they once worked for, their own ideas, and the ideas of the various employees that have worked there over the years. That means you need flexible software that offers a wide array of options, methods, and possibilities. Flexible software is going to take more time to learn than it would “simple” software that forces you to do things their way.

Process and Procedure Management

Process and Procedure Management is the hardest part and is the cornerstone to user adoption success. Organizational leaders who can explain, motivate and continually drive standardized processes will ensure staff buy in and project success. Organizations who back away will find that the staff may return to their old ways of working – negating any system replacement objectives.

People

Begin by getting buy-in from a small group of experienced employees in each user role—planners, dispatchers, technicians, and supervisors. Having been in field service for a while, they know the business and have experienced the pains more than anybody. They might even be more willing than newer employees to accept changes if they understand how the new technology will make their jobs easier. Make sure this group has good communication and networking skills. These influencers can become ‘power users’ who will be the software experts. They will come to know the product inside-out and be the go-to people for anyone in your company who has questions about it.

FIELDBOSS is a flexible and configurable platform that allows you to work the way you want to work, now and in the future. Our focus is to help you get the most out of your labour resources and deliver the information you and your staff need to run your business more efficiently, profitably, and with lower risk. If you are considering implementing field service management software, working with a knowledgeable experienced partner like FIELDBOSS can help ensure a successful transition and user adoption. Contact us for more information.

This entry was posted in Elevators, General, HVAC and tagged , , on by .

Improving Business Processes with a New Software System

dreamstime_12660438How your company handles day-to-day work, from the time sales come in the door until the work is complete, has likely developed over many years of business experience and staffing changes.   Often a business will have very senior resources both in the office and in the field that have over the years put their stamp on the business by instituting new and improved ways of working.  The desire to improve how you do things is a good thing and generally encouraged by successful companies.  Improving the way you work has been around a long time before technology and the micro-chip.  It’s just a matter of how fast it needs to happen.

With the rapid pace of technology and automation now available to business, the need to change and improve is not only more important but it is in some cases essential to growth or even survival.  “Change” can be extremely difficult to accomplish for businesses with their processes still stuck in a hybrid of manual paper, phone calls and old back-office systems.  It also becomes nearly impossible to implement change quickly due to the many old manual paper process and legacy systems.  Along with this hybrid of manual processes and technology, there is usually a parallel of old and new staff using them.  This combination of manual or old systems and the staff that are holding on to them dearly, creates significant tension and resistance to change.  The newer generation are born and grow up with smart phones, tablet and social media while the people with the deep business acumen in your business in many cases are still writing manual work orders and phoning or emailing when they want something.

The good news is that all of the technologies have now evolved to the point that most all sizes of businesses can afford them.  Yes, sometimes it is a stretch, but a lot is on the line.  You can now remove the majority of paper and have end-to-end integrated processes with intelligent data at your fingertips through mobile devices, secure browser or even directly inside Outlook. All of this great technology is served up in the cloud from servers that you no longer worry about.  The not-so-good news is there is both a cost and effort to make the decision to dive-in and to implement a new system across your business.  The easier decision is to procrastinate and put it off for another year.  When you finally do make the jump, and you probably know you will have to, your staff will need to be managed and supported through the change and the way you work will need to adapt at most all levels, including management.  More than ever you need an experienced company to partner with to help you through this transition.  Change is not always easy for people.  However, there is never a better time to slow down and do it right.  You don’t have to change everything overnight, nor use all the great new capabilities, but you will find that the short term pain will be just that, short term.  Your more experienced staff may take longer to come on board but once they do, their creative juices will be re-invigorated.  It is pretty exciting to see your teams not only embrace the culture of change, but finally have the tools and technology to do it quickly.

For more information on how you can improve your business processes, contact us here. 

This entry was posted in Cloud, Elevators, General, HVAC, Microsoft Dynamics CRM, Microsoft Updates, Mobility & Devices and tagged , , , , , , on by .