Microsoft Dynamics 365 Infrastructure Manager

Job Description

FIELDBOSS
Elevating Service Excellence in Elevator and HVAC Contracting

Microsoft Dynamics 365 Infrastructure Manager
– Toronto, Ontario
– Full-Time (Hybrid or Fully Remote)
– Reporting to the FIELDBOSS Onboarding Team

Job Overview:
FIELDBOSS is an innovative, flexible field service management solution, built on Microsoft Dynamics 365 and designed for elevator, HVAC, and specialty contractors. The organization is led by a team of Chartered Professional Accountants and Certified Microsoft Technology Specialists who have been providing the highest level of service in the Microsoft solution consulting industry since 1989.

Key Responsibilities

IT Infrastructure Management:

• Oversee the maintenance and security of the company’s IT systems.
• Ensure the availability, performance, and scalability of IT resources.
• Develop and maintain disaster recovery and business continuity plans.
• Implement and manage cloud services, often leveraging Microsoft Azure.

Compliance and Security:

• Modernize existing and develop new IT security policies to comply with industry standards and regulations.
• Develop internal processes to enforce and comply with IT security policies
• Conduct regular security audits and risk assessments.
• Implement data protection measures and ensure compliance with data privacy laws.

Incident Management:

• Respond to IT incidents and security breaches.
• Develop and maintain disaster recovery and business continuity plans.

Collaboration and Support:

• Work closely with other departments to understand their IT needs and provide solutions.
• Offer technical support and training to staff as needed.
• Provide guidance to the product and engineering teams on Microsoft technologies and security matters.

Vendor Management:

• Manage relationships with IT vendors and service providers.
• Evaluate and select new technologies and services.

Qualifications

Educational:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent
• Certifications such as CISSP, CISM, or Microsoft Certified: Azure Security Engineer Associate

Experience:

• Extensive experience with Microsoft cloud platforms, including Azure, Microsoft 365, and Microsoft Entra
• Demonstrated expertise in developing and implementing IT security policies and procedures
• Preferred: Exposure to Microsoft Dynamics CE and / or Microsoft Dynamics BC
• Preferred: Experience working in the Microsoft Partner channel

Skills:

• Strong understanding of Microsoft applications and services, such as SharePoint, Teams, and Exchange
• Knowledge of regulatory requirements and compliance standards
• Proven ability to effectively resolve problems
• Excellent communication skills, with the ability to effectively interact with both users and stakeholders
• Preferred: exposure to Microsoft Copilot and Copilot Studio