Blog

3 Ways to Stay Profitable in an Unstable Economy

Failure to plan is planning to fail. While you can’t predict the future, you can certainly prepare for it. Tariffs, trade wars, technician shortages, interest rate hikes…… how can your field service company stay profitable in an unstable economy? You have to be prepared. A comprehensive field service management software can help your company mitigate risk to stay profitable in challenging times.

Here are 3 ways FIELDBOSS field service management software can help contracting business owners stay profitable in an unstable and uncertain economy:

  1. Real-time visibility and reporting: A comprehensive field service management software offers an in-depth understanding of your business. If you know how many service calls you need per day for your service department to stay profitable, then you know in real-time if you are short on calls. If you are short on calls, you can advise your team to follow up on open repair quotes and see if the customer is ready to schedule. Real-time reporting also offers:
  • A detailed, real-time view of the whole business
  • Intelligence to recognise emerging trends
  • Potential to seek and respond to new opportunities or threats
  • Power to understand key areas delivering profit and loss
  • Make fast, informed decisions based on accurate and live information

 

  1. Maintenance Agreements: Maintenance agreements are the key to off-season profitability and economic downturn stability. They ensure companies stay busy and profitable. As well, many field service industries such as HVAC and Elevator Service are somewhat recession proof: people still need their equipment to work, so they opt for repairs over replacement. This creates more work, and, eventually, that client will still need a replacement. FIELDBOSS can help automate and efficiently manage your maintenance contracts and also alert you to which clients are not signed up yet.

 

  1. Manage unbillable time: During times of economic instability, some contractors become more aggressive in their pricing in order to attract more clients. However, rather than lower your rates, look at what you can do to lower your overhead and expenses. Think about managing unbillable time — time between calls, organizing and inputting paperwork, or any labor you pay that does not have revenue associated with it. An end to end field service software can help decrease unbillable time by:
  • pinpointing which technicians aren’t pulling in any revenue
  • creating the need for fewer dispatchers, schedulers and back-office personnel
  • invoicing more quickly
  • eliminating duplicate data entry
  • reducing technician paper-work
  • increasing first-time fix rates
  • decreasing technician drive-time

 

An unstable economy doesn’t have to mean the end of your business. With a little lateral thinking and the help of a comprehensive field service management software, your company can sail through the hard times and come out stronger than before.

Contact our client services team to set up an online demo or to learn more about FIELDBOSS.

This entry was posted in General, Uncategorized and tagged , on by .

FIELDBOSS Feature: Maintenance Scheduling Automation

An ounce of prevention is worth a pound of cure. This old saying holds especially true when it comes to elevator maintenance. Using the right field service management tools can help transform your reactionary workforce to one that plans maintenance schedules for customer assets. Once your workforce gets into the flow of maintenance scheduling automation, you and your clients will see fewer reports of asset failures and overall improved efficiency.

With FIELDBOSS Maintenance Scheduling Automation, you can:

1.      Set up predefined scheduling for contracts that will run periodically

2.      Set a maintenance contract to have multiple service schedules if different elevators or sets of elevators receive different coverage

3.      Set the service tickets to show up for dispatching or directly onto that route mechanics device depending on preferred internal process

4.      Set a pre-defined task list (like the MCP or an internal maintenance task list) to be associated to the service tickets based on the type of visit

5.      Update the service tickets for work performed, time entry, tasks and then have them signed off by an onsite resource

6.      Send the completed ticket to the office for review and then emailed to the contact for that location or account

With FIELDBOSS Lift Maintenance Scheduling Automation, you can easily and efficiently manage a detailed maintenance program with the ability to run it how you want, in an automated fashion, so that you’re not manually interacting with every record every period.

Contact FIELDBOSS for more information on how Maintenance Scheduling Automation can help your elevator service company run a profitable and efficient maintenance program.

This entry was posted in Elevators and tagged on by .

How the Tariff Trade War Impacts the Elevator Industry

On June 15, President Donald Trump, along with the Office of the U.S. Trade Representative (USTR), released the administration’s final list of Chinese products subject to tariffs. Included are elevator and escalator parts and components, including sheaves, motors and machines. In imposing tariffs on $34 billion worth of Chinese imports, the Trump administration says it is hoping to strike a blow against long-standing abusive trade practices by the Beijing government. Unfortunately, the tariff trade war has also struck a blow to the elevator industry.

The NEII (National Elevator Industry, Inc.) submitted testimony in May voicing concerns and recommending that several elevator- and escalator-related subsections be excluded from the list, stating that the tariffs would harm supply chains, decrease competitiveness in the industry and force additional costs onto U.S. customers.

Many companies that will feel the tariffs’ impact are not Chinese but US firms that do part of their manufacturing in China. A lot of manufacturing these days relies on vast, interconnected supply chains that may cross borders several times. For example, there are many companies in the United States manufacturing elevators using some low-tech parts that are made in China, which are then brought back into the U.S. for final assembly and sold all over the world.

Consumers know about the mass amounts of goods imported from China into the U.S., such as televisions and clothing, but what consumers are not aware of is that 60 percent of all the trade between the U.S. and China actually takes place through multinational supply chains.

The USTR plans to let companies apply for individual-product exemptions, and NEII said its government-affairs team would work with companies that wish to take part in the process. For now, elevator manufacturers will have no choice but to pass on part of the extra costs to its customers.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world.  Read our blog and sign up for our newsletter  for all the latest news.

This entry was posted in Elevators and tagged , on by .

Employee Spotlight: Olga Kochsheyeva

The Rimrock Corporation team is made up of many hard working talented individuals with interesting stories to tell. In our Employee Spotlight series, you’ll meet some of these people, learn what they do, and how they keep Rimrock exciting and fun.

Olga Kochsheyeva is an Account Manager for the ERP team. She is originally from Almaty, Kazakhstan and moved to Toronto in June 2001. Prior to working for Rimrock, Olga worked for a Swiss watch company.

When Olga isn’t working she enjoys hiking, camping, canoeing and kayaking. She also enjoys running and has completed a one half-marathon, as well as numerous organized 10k runs.

Read on to find out more about Olga.

What do you love most about working at Rimrock & how long have you been here?

I have been here 8 weeks as of today 😊. I really enjoy the environment and feel of a smaller business. It definitely feels more personable.

Where is the best place you’ve traveled to and why?

Iceland was by far my most favorite. My husband and I rented a car and drove around the entire Island just stopping wherever we wanted. We did a hike every single day. It was an experience I will never forget. My next dream vacation would be to Alaska or Tibet.

Tell us a “fun fact” about yourself that your colleagues might not already know.

I love dancing. I spent quite a few years taking Salsa lessons and performing in a few places around Canada and even Puerto Rico.

If you had to eat one meal, every day for the rest of your life, what would it be?

That’s an easy one – Sushi, hands down.

What TV shows/music/apps are you currently obsessed with right now?

I know this is nothing current, but I just finished re-watching “How I met your mother”. I love that show.

This entry was posted in Just for Fun and tagged on by .

Marijuana Industry Offers New Market for HVAC Contractors

Medicinal and recreational marijuana laws are changing across Canada and the U.S. as more and more provinces and states opt for legalization. Grow facilities for marijuana plants are incredibly unique and complicated, and most are a far cry from the creepy, dark basements seen in the movies. These hydroponic facilities have HVAC-specific needs and provide new opportunities for HVAC contractors who are prepared to meet this market’s untapped potential.

Growers operating legal businesses or those with capital are investing in equipment or spending money on repairs and maintenance. Analysts expect the service opportunity to grow faster than the rest of the economy, creating an excellent opportunity for maintenance agreements with these facilities.

Industry Acceptance

While the growing marijuana market is filled with opportunity for HVAC contractors to cultivate and nurture, it is also a market rife with mixed opinions about servicing an industry tied to social stigma. One of the biggest keys to the success of these operations will be finding skilled contractors who are both capable and willing to service them. While some contractors’ express hesitancy and displeasure with marijuana facilities, others see tremendous growth potential.

Besides industry acceptance, another challenge will be finding technicians who are capable of servicing this market. It’s a high security market, especially in the labs and grow facilities. Technicians must have the technical knowledge to do the job, and many grow facilities also require them to be bonded and sign confidentiality agreements. Companies must also have someone on call every day, 365 days a year, to maintain the contract because if equipment fails, that can cost a company a lot of money.

Taking on these projects and maintenance contracts can be financially lucrative. The marijuana industry is unique in that customers are not going to the phonebook or Google to find contractors — it’s all word of mouth. Growers will have very high-tech equipment and they will pay a premium to maintain it. The upside of this business is once they get a contractor they trust to take care of them, there are likely to be quite loyal.

A Look AhEAD

Ongoing maintenance contracts will be a significant aspect of the future of marijuana facilities, and job creation will be focused in rural areas. This appears to be an emerging market with long term potential.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the HVACR world.  Read our blog and sign up for our newsletter  for all the latest news

This entry was posted in HVAC on by .

The Battle Continues to Phase-out HFCs

If you thought this story ended with the 2017 DC Circuit Court of Appeals decision to block EPA bans on HFCs, think again. Refrigerant manufacturers Chemours and Honeywell and green group NRDC have petitioned the US Supreme Court to review the DC Circuit Court of Appeals decision as the battle continues to phase-out HFCs.

In August 2017, the US Court of Appeals for the District of Columbia overturned EPA directives to ban high GWP refrigerants like R404A, R134a, R407C and R410A from use in certain applications. Chemours, Honeywell and the NRDC appealed the decision but that appeal was rejected at the beginning of this year. Now the three companies are taking their fight to phase-out HFCs to the Supreme Court.

Paul Kirsch, Chemours President of Fluoroproducts, expressed disappointment in the D.C. Circuit Court of Appeals decision.

“We believe that the legal basis of the SNAP 20 rule was well-founded, and the Court’s ruling exceeded its jurisdiction, effectively invalidating a decades-old EPA regulation and believe the decision has failed to take into account the EPA’s original directive to ensure that safer alternatives are used to replace ozone-depleting substances,” Kirsch said. “A number of states, academia, and businesses share our concern and feel the preservation of this rule is in the best interest of the public, the environment, and US industry.”

Honeywell claims that American companies have invested more than $1bn to invent, commercialise and manufacture safer replacement alternatives to ozone-depleting substances, such as HFOs. “The DC Circuit decision undermines the innovation and investments that American businesses have made to create and transition to safer alternatives,” it says.

The NRDC commented on the original appeal ruling: “If allowed to stand, [it] will let HFCs keep fuelling dangerous climate change, increasing risks for the millions of Americans who are living through hurricanes and other extreme weather events, and experiencing many other climate impacts.”

Meanwhile, earlier this month, New York Attorney General Barbara D. Underwood, along with a coalition of 11 Attorneys General, filed suit in the U.S. Court of Appeals for the District Columbia Circuit against the U.S. EPA. The suit challenges the EPA’s decision to completely void 2015 regulations pertaining to the use of HFCs and argues that rescinding the rule violates the Clean Air Act.

“The Trump EPA seems intent on taking every opportunity to undermine efforts to fight climate change,” said AG Bob Ferguson. “It’s irresponsible, dangerous, and contrary to the purpose of the EPA.”

The Clean Air Act requires the EPA to maintain lists of safe and prohibited substitutes for ozone-depleting chemicals. The EPA originally listed HFCs as safe substitutes. In 2015, the EPA issued a rule listing HFCs as “unacceptable” substitutes because of their high global warming potential.

Two major manufacturers of HFCs, Mexichem Fluor and Arkema, sued the EPA over the 2015 rule. In that case, the court held that the EPA lacks legal authority to require a product manufacturer that has already replaced an ozone-depleting chemical with HFCs to switch to a safer alternative.

In April 2018, EPA Administrator Scott Pruitt went beyond the Mexichem court ruling and issued “guidance” completely reversing the 2015 rule. This removes the HFC restriction for all entities, not just for product manufacturers that currently use HFCs.

The states contend the EPA’s “guidance” rescinded the rule without the required notice or comment period. The Clean Air Act requires notice and comment prior to adopting or repealing a rule.

The states’ decision to sue the EPA adds to the growing pressure on the U.S. to take action on phasing-out HFCs at the federal level and to ratify the Kigali Amendment to the Montreal Protocol.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the HVACR world.  Read our blog and sign up for our newsletter  for all the latest news.

This entry was posted in HVAC and tagged , , , on by .

5 Ways Blockchain Can Be Applied to the Field Service Industry

The field service industry has changed significantly in the last five years. Field service management technology has transformed the industry in so many ways, from using mobile devices, to having real-time data, to being connected to your customer 24/7. How different do you think things are going to be in another five years? Keeping up with the industry trends is the only way to stay competitive. The latest buzz is blockchain. What is a blockchain and how can it be applied to the field service industry?

What is a blockchain?

Blockchain is a transparent and verifiable system that will change the way people think about exchanging value and assets, enforcing contracts, and sharing data. The technology is a shared, secure ledger of transactions distributed among a network of computers, rather than resting with a single provider. As it’s not in one place, the information can be encrypted and split across everyone in the network. Doing this means that there is no central location for someone to hack and steal from or alter. In theory, this makes it safer than a centralized ledger.

If someone were to hack into one of these computers and change the information on the blockchain, the software would recognize it as a glitch (as it doesn’t match every other record on all the other computers) and remove it or rectify the issue.

Blockchain has this name because, at scheduled intervals, information on transactions is recorded and added to the chain as a block. This ‘blockchain’ is a continuously growing link of information records, giving you complete historical transaction transparency.

Here are 5 ways blockchain can be applied to the field service industry:

1.Smart Maintenance Contracts

Field service projects can be incredibly complex with lots of things going on and many parties involved. That means multiple contracts, with some that are multi-faceted or last for a different stretch of time than others. It’s not always straightforward on what the conditions are for payment and whether they’ve been met. That’s when costly disputes arise, setting your project back and just generally giving you headaches. A smart contract is a contract stored in the blockchain without any possibility of downtime, censorship, fraud or third party interference. Accordingly, both building owners and contractors can enter into ‘smart contracts’ to ensure payments are made when the contract terms are fulfilled. Ideally, the blockchain could help you avoid payment disputes by allowing you to create contracts that force the parties involved to move through a certain checklist before being paid, giving you control over the payment process so everyone is on the same page.

2. Supply Chain Communications and Proof of Fulfillment

Most of the equipment and parts that contractors use aren’t made or supplied by a single source but by a chain of suppliers who sell components up the ladder to the company that assembles and markets the final product. The difficulty with the system is that if one of the companies fail to deliver, the final supplier, often the contractor, takes the brunt of the backlash from the customer. Using blockchain technology would allow the contractor to provide digitally permanent, auditable records that show the customer the state of the deliverable at each value-added step.

3. Equipment Service and Operating Performance Records 

Using a private blockchain to keep track of regular maintenance and service visits from contractors would provide traceability and accountability. A process of executing smart contracts to release payment once work has been verified as completed can be developed to handle and record transactions and the work involved. For example, most HVAC equipment comes with the option of on-board smart interfaces, sensors and controls which can verify once regular maintenance and servicing work has been completed as these tasks are specific and have an established sequence of steps. Once the specific set of tasks have been completed by the contractor, smart contracts can be initiated to automatically release payment and document and update the record.

4. Verifying the Qualifications of Job Candidates

With the shortage of technicians in field service industries such as the elevator and HVAC industries, any advantage HR personnel can have in recruiting candidates is welcome. HR can use blockchain technology to assist with the recruitment duties of sourcing and managing the talent pool. Blockchain technology can help assess the accuracy and verify the validity of a candidate’s qualifications, credentials, and certifications. During the resume authentication process, verification is mainly conducted through reference checks. A blockchain-centric verification process could allow employers to develop databases of comprehensive employee profiles that compile authenticated data related to their work history. This system could significantly cut down the time it takes to select candidates for an open position. Assessments would be made based on the skills a candidate has been verified to have, not just the skills they chose to highlight in their resume, thus eliminating the need for extensive skill checks during the interview stage. Instead, talent professionals can focus their efforts on the critical factors of evaluation during hiring, such as assessing for cultural fit and goals alignment, ultimately saving time and money.

5. Using FIELDBOSS and Microsoft’s Blockchain as a Service using Azure

Because FIELDBOSS is built with Microsoft Dynamics 365, our customers get to leverage the entire Microsoft Platform when running their business. Microsoft now offers an easy and quick way to create and deploy a Blockchain and test if the Blockchain technology is capable of making your current business more transparent. Learn more about it here.

Contact us for a free demo and learn how FIELDBOSS keeps up with all the latest industry trends.

This entry was posted in General and tagged on by .

Troubling Findings for NYC Elevator Inspections

Most people don’t think twice before stepping into an elevator. However, a recent report released by New York State Comptroller Thomas DiNapoli’s office conjures nightmare scenarios for those who rely on elevators on a daily basis. The audit, released on June 6, cited some troubling findings regarding NYC elevator inspections by the city’s Department of Buildings. According to the report, “private elevator inspectors in New York City are missing hazardous violations and allowing unsafe conditions to go unrepaired.”

The audit was based on an examination of 12 elevators in nine buildings throughout the five boroughs as a sample. It underlines the fact that NYC has over 71,000 elevators yet there are only 48 staff inspectors at the DOB. As a result, the DOB contracts private companies to conduct the annual elevator inspections.

The audit looked at work carried out by some of the companies contracted by the DOB to perform NYC elevator inspections. The findings were alarming.

  • Two non-DOB elevator inspectors had signed elevator inspection certificates for 15 elevators in 14 buildings before the inspections were under way.
  • Three non-DOB inspectors did not identify broken door restrictors, which are devices that prevent elevator doors from opening between floors. Such a problem with the restrictors would require the elevator to be taken out of service until that issue was fixed.
  • The inspectors found hoist cables showing signs of rouging, which are abrasions that cause wearing on the cables. At one building, a non-DOB inspector missed the rouging, while at another building, a non-DOB inspector noticed rouging but didn’t have the proper tool to determine how serious the problem was.
  • private inspectors did not inspect the top of elevator cars or the elevator pits at four of the nine sampled buildings (standards set by the American Society of Mechanical Engineers requires this to be done).
  • There were violations overlooked in 11 of the 12 elevators in the sample.
  • In 2015, 13 percent of the 62,166 elevator inspections were not performed by non-DOB inspectors.
  • In 2016, 11 percent (6,741) annual elevator inspections that the DOB required to be completed by contracted inspectors were not complete. Even in some of the inspections that were completed, violations that should have resulted in an elevator being taken out of service were overlooked.
  • In 2016, 11 percent of the 63,314 elevator inspections were not conducted by non-DOB inspectors.

 

DiNapoli spoke to the press about the findings: “In a vertical city, with tens of thousands of elevators carrying millions of people, it is unacceptable that New Yorkers should have to worry about false inspections or hazardous conditions. Even in a limited group of inspections, we found nearly every one missed violations that could pose risks to safety. While the Department of Buildings deserves credit for taking steps to address the concerns and recommendations we’ve made in our audit report, the agency needs to ensure that all inspections are complete and thorough so that New Yorkers can feel confident that the elevators they ride in are safe.”

DiNapoli’s made nine recommendations to improve the inspection process. Some of the recommendations are as follows:

  • Remind elevator inspection companies to follow the proper guidelines in the inspections and to identify those elevators that need to be taken out of service.
  • Non-DOB inspectors need to follow the department’s rules when conducting the inspections.
  • DOB needs to communicate with building owners about imminent inspections.
  • The use of stiffer actions, such as fines, to penalize building owners when inspections are not conducted.

 

According to the comptroller’s office, the DOB agreed with eight of the nine recommendations from the report. In a statement quoted by The Real Deal, DOB Commissioner Rick Chandler said: “New York’s elevators are one of our safest forms of transportation – and DOB’s strong elevator regulations are a key reason why. That said, we take the Comptroller’s input seriously and have already taken steps to address many of these recommendations.”

Inaccurate inspection reports and missed violations mean unsafe conditions go unrepaired. These elevators are unsafe for the public as well as the elevator maintenance workers. FIELDBOSS Lift can help your company manage and track inspections and violations with Violation Management, a unique feature that is configurable for New York City (NYC) as well as other jurisdictions.

With Violation Management, users can:

  • Simplify the violation management process into actionable steps.
  • Create open violations and defects on a specific elevator while managing critical dates, defect responsibility and monitoring the remediation to completion.
  • Create a Quote for customer approval or a Work Order for contractor work.
  • Manage the scheduling and purchasing needs of a violation repair.
  • Provide the mechanics with all the information required to resolve the violation on their mobile device.
  • Automatically invoice the work order once the work is completed.

 

FIELDBOSS Lift gives you the tools you need to manage violations, avoid headaches, and keep your team safe and informed. Contact us for a free demo or for more information.

 

This entry was posted in Elevators and tagged on by .

Regular Elevator Maintenance is the Key to Uninterrupted Operation

The one thing that really annoys building occupants is an out-of-service elevator. Building occupants and visitors expect access to fast and reliable vertical transportation. The growing use of elevators for convenience and access means building owners and managers must ensure important assets, like elevators, are properly maintained. Regular elevator maintenance is the key to uninterrupted operation.

Many building owners wait for a problem to occur, instead of investing in a comprehensive maintenance program to help keep elevator costs low. When an elevator is in desperate need of repairs, the system has become a liability or is no longer code compliant, the cost to solve these problems becomes higher and repairs are more difficult.

The consequences of not conducting regular maintenance are typically observed during the middle and later years of an elevators system’s lifecycle. This is when the effects of maintenance neglect become obvious.

In light of the recent passage of The Access to Consumer Credit Reports and Elevator Availability Act in Ontario, it is even more important to make sure your clients are on a comprehensive maintenance contract.

Let your clients know the benefits of regular elevator maintenance:

  • Increase tenant retention
  • Extend the life of existing equipment
  • Lessen costs by upgrading technology and design, without undertaking lump sum modernisation costs
  • Eliminate many common problems like improper door operation, inaccurate stopping and inoperative safety devices
  • Minimise elevator breakdowns in the most cost effective way

 

As an Elevator Service Contractor, preventive maintenance and service contracts are the most profitable source of revenue. Businesses that perform preventive maintenance out-earn companies that don’t.

 

An all-in-one Elevator Contractor Management Solution can help your Elevator Company provide the highest quality preventive maintenance program that will keep you compliant with regulations, keep your customers happy and increase your revenues.

 

The right software can:

  • Place preventive maintenance inspections in a scheduling queue. Techs are notified in advance with maintenance tasks clearly defined by equipment type so that maintenance personnel can visibly understand their responsibility for performing each required task.
  • Provide a convenient, detailed checklist of maintenance tasks scheduled to be performed that can be accessed by field staff anytime, anywhere.
  • Keep a Maintenance Tasks & Records Log.
  • Record all maintenance tasks for each unit.
  • Provide readily available historical data for each unit.
  • List of all code-required tests and a place to record the results.
  • Maintain a permanent copy of maintenance records in case of audits. Give your clients the confidence and peace of mind that their elevating equipment is being maintained by partners who are committed to protecting their investment.
  • Build stronger customer relationships by having regular contact through maintenance visits.
  • Increase overall revenue by selling and renewing more maintenance contracts.

 

As customers continue to expect superior service, and government enforced regulations become even stricter, elevator contractors must supplement existing break-fix schedules with ongoing Preventive Maintenance programs. With a comprehensive Elevator Contractor software solution, implementing these programs has never been easier.

Contact FIELDBOSS and learn how we can help you provide a top-notch PM program.

This entry was posted in Elevators and tagged , on by .

Employee Spotlight: Brian Colbert

The Rimrock Corporation team is made up of many hard working talented individuals with interesting stories to tell. In our Employee Spotlight series, you’ll meet some of these people, learn what they do, and how they keep Rimrock exciting and fun.

This month we shine the light on Brian Colbert, our rock star summer intern, who has impressed all of us over the past few weeks! He is working as a Business Analyst for both the ERP and FIELDBOSS teams.

Brian grew up in Vancouver BC, but moved to the East Coast in September 2017 to start the Commerce Program at Queen’s University.

When Brian isn’t working at the office, you can find him playing basketball, exploring photography, and reading.

Read on to find out more about Brain.

 

What do you love most about working at Rimrock & how long have you been here?

I enjoy the interesting work I’m doing here. Hearing from my friends’ experiences, many first-year internships consist of completing mostly repetitive administrative tasks, and although there’s nothing wrong with that, every project I’ve worked on at Rimrock has forced me to think deeply and pick up skills that I would not have had the opportunity to do elsewhere.

What aspect of your role do you enjoy the most?

I like that I’m getting exposed to many facets of business and getting to work on a diverse range of tasks that range from very high-level and strategic to day-to-day and operational. In addition, as my job title suggests, much of my role is analytical in nature which plays well to my innate strengths and preferences.

 

What is the number one challenge you face in your role?

As Rimrock operates in a niche industry, it took me some effort to get acquainted to the market – especially understanding the types of clients we have and picking up the technical jargon used in communication.

Where is the best place you’ve traveled to and why?

I love Havana. The Communist government governing Cuba has essentially blocked all progress since the late 1960s, and as a result I got such a unique vibe from the city during my visit – almost as if it’s frozen in time. The beautiful architecture, vibrant culture, and pleasant climate only added to the experience.

If you could have a drink with anyone (fictional, alive, dead, famous, non-famous) who would it be and why?

I’m still 18 for two days, so no alcohol for me until then! I would love to meet Elon Musk though and pick the brain of someone who is consistently able to come up with moonshot ideas that benefit humanity and actually bring them to life.

This entry was posted in Just for Fun and tagged on by .