We have lots of exciting news that we can’t wait to share with you. It has been a long year and a half without seeing your faces in person at tradeshows. But things are turning around… now that travel and border restrictions are being lifted, FIELDBOSS is hitting the road again!! We are looking forward … Continued
Everyone grab a drink, raise your glass, and say hello to FIELDBOSS Consulting! Our FIELDBOSS consulting team is a talented and unique group of savvy pros. Our 10 consultants are some of the hardest working people you will ever meet, but they also know how to have fun. Every month the FIELDBOSS consulting team gets … Continued
In 2017, elevators were on the front-page in most Ontario newspapers due to concerns related to elevator reliability, availability, and the lack of data on the topic. This led to MPP Han Dong introducing The Reliable Elevator Act in March of 2017. Now, Ontario is kicking the dust off the elevator availability legislation that was … Continued
Microsoft recently published an article detailing the benefits and drawbacks of the transition to hybrid work, which involves some employees returning to the office while others continue to work from home. Microsoft is calling it another “great disruption”, like that of last years sudden switch to remote work. For some, remote work … Continued
Time is money. Nobody understands that more than field service businesses. Tracking time for field technicians can be a tricky task as field service techs often spend their day in the field away from others, performing services for several different clients. How do you accurately and efficiently log and bill hours for these employees? If … Continued
Customer satisfaction plays an important role within your field service business. Not only is it the leading indicator to measure customer loyalty, identify unhappy customers, reduce churn, and increase revenue, but it is also a key point of differentiation to help attract new customers in such a competitive business environment. Luckily, there is a simple … Continued
Traditional usernames and passwords aren’t secure enough in today’s advanced technological world. Businesses are facing more and more cyber threats each day. Even though security has become more complex, people still fall prey to basic attacks like phishing scams. If one of your employees falls for an email scam, it can leave your company wide … Continued
An often-overlooked part of workplace safety is mental health; and as one of the leading occupations for death by suicide, it is time to take psychological safety in the construction industry seriously. The Invisible Health HazardWhen you think about the hazards of the construction industry, physical risks are probably top of mind. … Continued
Between contracts, quotes, timesheets, and checklists, dealing with paperwork is most certainly a time-consuming and inefficient chore. But is it necessary? Contractors can eliminate the delays and pressures that come with maintaining an endless paper trail while also lowering costs, errors, and wasted time by going paperless. There are a number of ways that paperwork … Continued
If you work in the field service industry, you are accustomed with the usual risks involved in construction. Many field service company owners, however, do not consider the dangers that could lurk in their inboxes. Take this scenario, for example: One of your clients sends you an email to confirm an invoice has been paid. … Continued
Beginning May 1st, the provincial Technical Standards and Safety Authority (TSSA) will introduce a new billing model for annual elevator licenses. The new pre-paid flat fee structure will introduce fee increases for its oversight services in tandem with bundling some costs that were previously invoiced separately. The new “outcome-based” approach of charging fees is meant … Continued
It is essential to create a safe and healthy workplace in order to protect your employees. This is especially important for field service companies. Mobile workers face unique challenges and are regularly subjected to many hazards such as electrical equipment, heavy machinery, power tools, isolated locations, heights, ladders, weather and more. No employer likes to … Continued