For many field service companies, knowledge about products, processes and customers is not written down — it is in their technicians’ heads. This is known as “tribal knowledge.” Your service technicians’ tribal knowledge is one of their most valuable assets in the field. Their experience and expertise provides value to your clients. However, tribal knowledge … Continued

After months of research and sitting through demos, you’ve finally chosen a new software for your field service business. What a relief! Now comes the hard part. Implementing any kind of new technology or business process in the workplace is a change that can really  stress people out. Change, itself, isn’t so scary. What’s scary is the … Continued

Many field service contractors shy away from technology investments and implementations for their company. They are afraid it will take too long and cost too much money. When you invest in a new software platform, you want to make sure the implementation is swift, clean, and efficient—and that you get a speedy return on your … Continued

  Microsoft recently published an article detailing the benefits and drawbacks of the transition to hybrid work, which involves some employees returning to the office while others continue to work from home.   Microsoft is calling it another “great disruption”, like that of last years sudden switch to remote work.   For some, remote work … Continued

Customer satisfaction plays an important role within your field service business. Not only is it the leading indicator to measure customer loyalty, identify unhappy customers, reduce churn, and increase revenue, but it is also a key point of differentiation to help attract new customers in such a competitive business environment. Luckily, there is a simple … Continued