The goal of any field service company is to get as much productivity out of their available resources as possible. Compared to other business models, running a field service organization can be especially challenging. In addition to the financial, customer service and administrative tasks involved with running a business, you also need to manage field … Continued
Millions of Americans don’t realize that the elevators and escalators they use consume five times the energy Washington, D.C. uses every year. Elevators and escalators account for 2-5% of energy use in multi-story buildings, and much of that happens when the units are idle. Currently, the elevator industry lacks incentives and energy savings recognition programs … Continued
The world is heading for a significant growth in energy requirements for comfort cooling. With increasing populations and urbanization, and rising temperatures, cooling is no longer just a luxury, but an urgent priority for health and well-being, productivity, and in extreme cases, survival. However, the warmer it gets, the more we use air conditioning. The … Continued
Do you feel a sense of meaning or purpose in your work? The need for purpose is one of the defining characteristics of human beings. Yet, only about 30% of the U.S. workforce reports being actively involved, enthusiastic and committed to their jobs. Employees want to feel a sense of purpose at work and know … Continued
Today, most companies with mobile field technicians are using some type of field service management software. If the software is doing its job, your organization should be experiencing improvements in revenue generation, customer satisfaction, excellent first-time fix rates and high rates of technician utilization. If you are not realizing positive performance metrics, than it’s time … Continued
According to the U.S. Environmental Protection Agency’s (EPA’s) most recent numbers, the total amount of R-22 reclaimed in 2017 dipped slightly when compared to 2016. With the production of R-22 ending at the end of this year, this is not great news for the HVACR industry. There is good news, however! Refrigerant reclaimers are adamant that there … Continued
When you hear the words cyber attack, automatically your thoughts shift to data breaches in well-known companies. Don’t be fooled by thinking your small to medium sized field service business is safe. Cyber attacks can happen at any moment to companies of all sizes. Ransomware attacks are on the rise but there are ways to … Continued
Today’s field service workforce is more multi-generational then ever before. Baby boomers are retiring at a later age then in the past, and the younger generation is entering the workforce right out of school. While this can be beneficial to companies, as employers have both experienced older professionals, as well as aspiring new employees who … Continued
You have finally made the decision to upgrade to a new field service management software. In order to have a smooth transition and ensure user adoption, you need to have a clear strategy in place from the beginning. The success of any software adoption within a field service organization depends on how well employees understand … Continued
Every day, your field service technicians collect and manage piles of paper-based form data that they then hand over to your back office staff. Accurate and consistent data collection is essential for the success of any field service business. Many field service businesses still rely on paper forms and checklists. This opens up plenty of … Continued
Tariffs and their impact on the HVAC industry have been a hot topic among industry professionals. Many fear the HVACR industry will be negatively impacted by the tariffs, as will the consumers that rely on the products. How has section 301 tariffs impacted the HVAC industry? There are two types of tariffs. The first tariffs … Continued
FIELDBOSS is honored to be nominated as a finalist for an Elevator Award in the category “Best Supplier – Software”. The Awards, known as the Ellies, are presented by Elevator World, Inc., publisher of Elevator World Magazine. The Ellies recognizes North American elevator and escalator industry businesses that go above and beyond for their customers, … Continued