A common challenge that’s been on the mind of field service executives is the fact that the majority of their seasoned, experienced field service technicians are reaching retirement age. Replacing those workers with newer, younger techs is complicated for a few different reasons — the departure of tribal knowledge, the transfer of that knowledge to … Continued
To ensure public safety, every elevator must be licensed and undergo regular maintenance and periodic inspections. It is important for elevator contractors and mechanics to realize that standards vary by locality. They need to stay current with the requirements of their governing body. These elevator safety protocols ensure that passenger safety is put first. Unfortunately, … Continued
Elevators aren’t the only things going up. Inspections and infractions are also escalating. Elevator violations are a serious matter and can result in civil penalties, fines, and even shutdowns if not corrected in time. Compliance codes can get very complicated for elevators. Not only are the codes complicated, but they are constantly being updated and … Continued
In the field service business, the technician is the employee that spends the most face time with a customer, organically building a trusted relationship over the course of many service calls. This connection to the customer is established in a much shorter timeframe than it takes most salespeople. So it’s only natural to expand the … Continued
Elevator availability and safety regulations have been a hot topic in Ontario for the last few months. Here is an update to last months article on the Ontario Government’s Elevator Availability Action Plan in Response to TSSA Report. On February 22, 2018, the Minister of Government and Consumer Services, the Honourable Tracy MacCharles, introduced Bill … Continued
After a short delay, the Ontario government has finally responded to the TSSA’s report on elevator availability and reliability. The Ontario government announced its elevator availability action plan to address all of the recommendations included in the final report. This phased-in action plan will make Ontario the first jurisdiction in the world to establish elevator repair … Continued
One of the biggest obstacles to selling commercial HVAC equipment is that the customer doesn’t have the money to replace his old HVAC equipment. That obstacle has been eliminated thanks to the recently-enacted Tax Cuts and Jobs Act of 2017, which came into effect January 1, 2018. Commercial businesses will now have the financial ability … Continued
Surprise and anger from elevator industry professionals were ignited last year when the TSSA decided to revoke a three-year-old order to upgrade single-speed elevators. Many felt the decision was made without industry consultation and raises questions about the basis for the order in the first-place that leaves the public’s safety at risk. Since then, CECA … Continued
The US refrigerant industry is once again in the dark as to the future of HFC’s. Last month, the D.C. Circuit Court denied to rehear its decision made earlier this year on HFC bans in the case Mexichem Fluor, Inc., v. EPA. By denying the petition the court upheld its ruling: no EPA ban of HFC’s under … Continued
Recently, a new customer approached us with a question. On their old custom built system, when it came time to updating specific maintenance contracts, they were required to adjust each one individually. This was incredibly time consuming and our client wanted to know if there was a better way. We’re happy they asked because our … Continued
Many of the processes involved in the field service industry can be time-consuming, redundant and labor intensive for both office staff and field technicians. Paper-based processes and manual systems don’t have a place in today’s fast-paced, on-demand world where customers are expecting immediate results. Field service management software offers streamlined ways to manage the process … Continued
FIELDBOSS is on the road again. Our next stop is The International Air-Conditioning, Heating, Refrigerating Exposition (AHR Expo), which started 86 years ago and has grown into the event of the year for the HVACR industry. The 2018 Show will be held in Chicago, hosting more than 2,000 exhibitors and attracting crowds of 65,000 industry professionals … Continued