Canada’s Prompt Payment Act: Why it Needs to Pass

As employment in the construction industry contributes to 6.4% of Ontario’s workforce, delayed payments are bound to negatively affect our Canadian economy. A prompt payment act would benefit the 1.3 million people working in Canada’s construction sector. Many countries around the world including the United Kingdom, Ireland, Australia, New Zealand, and the U.S. have implemented … Continued

8 Questions Every Field Service Manager Should Be Asking

Field service management software has transformed the field service business. The process of scheduling field service appointments and dispatching techs to jobs has been streamlined to allow for a more efficient and effective process. Connected mobile software has made it easier for service technicians to access the information they need on site. However, having access … Continued

Why We Worry Less When Clients Use the Microsoft Cloud

Some of the prospects we come across are still apprehensive about moving their business systems entirely to the cloud. They feel more comfortable and in control, knowing their data is close by in a server room they can hear and see. For us, it is just the opposite. We take a lot of comfort knowing … Continued

Microsoft Dynamics 365 Financials Positioning Pivot

Microsoft recently changed the positioning of Dynamics 365 Financials, their new accounting software solution. Launched in November 2016, Microsoft originally positioned D365 Financials as a more robust and low cost alternative to QuickBooks. Six months later, Microsoft has done a complete positioning pivot. Microsoft has announced that Dynamics 365 Financials will be a cloud-based derivative … Continued

The HVAC Industry Is Growing Amid Workforce Challenges

The HVAC industry has been steadily growing over the last few years and, according to a recent article on hvac.com, it looks like that trend is going to continue. The HVACR systems market was an $81.1 billion market as of 2015. According to the article, the market is expected to grow by 5.5 percent each … Continued

Who Is Responsible for “Out of Service” Elevators?

In last month’s newsletter, we wrote about a private member’s bill proposed in Ontario, Canada that aims to tackle the major problem of unreliable, broken-down elevators. The proposed act has caused a lot of discussion and debate around the topic of who is responsible for the timely repair of buildings elevators. While the proposed bill … Continued

Do You Know Your Call Back Rate?

The service promise that customers hold their contractors to is not too far-reaching: ensure that the equipment and/or assets under contract remain operational. Is that too much to ask? According to Aberdeen research, the most aggravating occurrence and the primary reason that customers complain about a service organization involves their inability to fix it right … Continued

Expected December updates to Microsoft Dynamics GP 2018

The next full release of Dynamics GP, GP2018, is targeted to be released in December of 2017. Microsoft has not released too much information about the product features, but here is what we can tell you: There will be optimized Financials and HR/Payroll with even more features Comprehensive document attachment functionality Power “suite” evolution A … Continued

How Does the R-22 Phase Out Effect You?

A recent article on hvac.com talked about a hot topic for HVAC companies these days: the R-22 phase out. The elimination of production of R-22 is now only two years away.  This coolant has been linked to ozone layer damage and is being substituted by more environmentally friendly alternatives. What does this mean for the … Continued

Avoiding a Cash Flow Catastrophe

There is no question that a healthy, positive cash flow is essential to your company’s profitability and growth. Inaccurate, late or lost invoicing can seriously put a squeeze on your cash flow and profits. That’s why it’s so important to stay on top of your company’s invoicing and billing cycle. The clock for service-to-cash starts … Continued

The Ups and Downs of Elevator Maintenance

We apologize for the inconvenience: the elevator company has been notified.  Many of us are seeing signs like this far too often. New statistics show a steady increase in the number of elevator-related 911 calls over the past 15 years, confirming what you may have already suspected – easy access to your upper-level apartment or … Continued