Implementing compliance for both bodies of legislation is a lot simpler when your HVAC Contractor management system includes an HR module that facilitates the documentation and activity follow ups required to abide by these rules and regulations. Click here for more information on how FIELDBOSS HVAC Contractor Management Software can help provide your business the … Continued
The employer is responsible for providing a competent person (a trained employee) to inspect all confined spaces before work begins. This person is looking for any hazards which can make the confined space more dangerous, and therefore become a permitted confined space. Workers can only enter a permitted confined space for the purposes listed on … Continued
Field Technician to Service Company Database: Gain up-to-the-minute info: access vehicle location to better connect and communicate with technicians, view time sheets, customer invoices, completed work orders, new work orders, etc as they are uploaded to the company database in real time. Technician to Technician: Gaining support and building on the expertise of co-workers is … Continued
an article regarding a dangerous flaw in a brand of elevator found in 60 NYC buildings. The flaw was discovered when the city was investigating a fatal elevator accident. City inspectors have begun visiting these buildings, but in the meantime, owners have been told to hire their own independent inspector to look over the elevators … Continued
An independent study conducted OnePoll, a worldwide market research agency, found that field service organizations must be efficient, timely and fix problems on the first visit in order to increase field service customer satisfaction. The study, which surveyed 2,000 adults in the U.S., found that fixing the problem on the first visit was the leading … Continued
mobile technology for their field service workers are finding more success than their counterparts. Purchasing the right mobile field service app can empower your technicians helping them increase productivity and improve s ervice delivery, which ultimately increases customer loyalty ensuring repeat business. Here are 8 reasons why it’s time for your HVAC-R company to equip … Continued
With the rapid pace of technology and automation now available to business, the need to change and improve is not only more important but it is in some cases essential to growth or even survival. “Change” can be extremely difficult to accomplish for businesses with their processes still stuck in a hybrid of manual paper, … Continued
FIELDBOSS Elevator Contractor Management can greatly reduce the stress associated with such claims. Because our system tracks every activity related to an elevator, any contractor can compile the complete service activity history, parts history and customer engagement against that elevator. With FIELDBOSS Elevator Contractor Management Software, the onerous time it once took to compile defense … Continued
Here is a sneak peek at the new capabilities: 1) An enhanced Excel experience within CRM, including new Excel templates to automate many core tasks. This helps our customers across the board but particularly in the sales as it allows them to do things like calculate commissions or manage a sales forecast. They get analysis and insights … Continued
Elevators make the news again, but this time it was two Otis mechanics going out of their way to help someone in need. In early July, two downtown Milwaukee elevator workers were on their lunch break when they heard a woman screaming. The two men decided to take action and tackled the criminal who was trying to steal … Continued
The software company who produces American Contractor (Maxwell Systems) was recently acquired by Viewpoint Construction Software and because of this, there has been an ongoing influx of leads looking for software alternatives. Seems that not everyone wants to jump so quickly to the “recommended” upgrade. Are you using American Contractor but looking for an alternative software system? Look … Continued
Well, how long does it take a customer to receive service from us upon request? What is the average time it takes to turn around a quote? How efficient is our customer relationship process today? This information is invaluable when you own a service business. The answer to these questions is typically the difference between … Continued