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Elevator Safety Act Still A Priority in NY State

Ten percent of the country’s elevators exist in New York State, and of that ten percent, a majority operates in New York City, where many millions of people rely on elevators to get safely to and from work and home. Currently New York State doesn’t require people working on elevators to receive any education, training, or licensing by the state. The Act has been introduced 5 times without any luck but according to state Sen. Diane Savino, the push for elevator safety legislation will still be a legislative priority come January.

Over the last few years, there have been some shocking revelations about the NYC elevator industry. The New York City Comptroller issued an audit finding that the Metropolitan Transportation Authority (MTA) fails to properly maintain its elevators and escalators, the State University of New York (SUNY) system fails to meet elevator maintenance and safety standards, and the New York City Housing Authority (NYCHA) has been found to have similar, but more severe elevator safety issues including critical injuries and fatalities of residents and workers.

Just last week three of the NYCHA’s top elevator division managers surrendered to authorities facing dozens of felony counts for lying and committing elevator inspection fraud. According to the DA, the three managers who helped oversee NYCHA’s 3,314 elevators, regularly filed false reports from 2014 – 2018 claiming lifts had been inspected when they weren’t. The trio allegedly continued filing false reports even after an 84-year-old man died in a faulty elevator in the Mill Brook Houses in the Bronx on Christmas Eve in 2015.

State Sen. John Bonacic believes the answer to these extensive and dangerous issues throughout the city and state rests in the hands of the New York State Legislature with the Elevator Safety Act. In 2012, Bonacic introduced a bill that would require anyone involved in the mechanics of elevators – such as designers, construction workers, operators and inspectors – to be licensed by the state labor commissioner. The Elevator Safety Act would mandate licensing and set minimum standards for training.

The bill was approved by the Senate Labor Committee and passed by the Assembly, but failed to advance in the Senate Finance Committee. Bonacic reintroduced the bill four more times, without any luck.

Earlier this year, Bonacic announced his retirement, but according to state Sen. Diane Savino, the push for elevator safety legislation will still be a legislative priority come January. Savino replaced Bonacic as sponsor of the bill when she reintroduced it in March 2017. When Democrats assume control of the Senate next year, the bill might make it to Gov. Andrew Cuomo’s desk. Elevator contractors across New York State should be ready should this Act becomes a law.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the elevator world. Read our blog and sign up for our newsletter for all the latest news.

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Big Changes Coming in January to Section 608 of the Clean Air Act

The HVACR industry is constantly changing whether it be through new technology advancements or mandatory phase outs on Ozone and high GWP refrigerants. The most extensive changes to HVAC/R regulations in 2 decades go into effect in less than 2 weeks. On January 1, 2019 big changes are coming to Section 608 of the Clean Air Act, the law that regulates stationary refrigeration practices.

Originally when the leak rate changes were introduced they were thought to be applied to CFC, HCFC, and HFC refrigerants. While this is still the case today, the EPA did announce last month that they were considering removing the leak regulations on HFC refrigerants. This proposed rule was able to be commented on by the public and a ruling from the EPA is expected shortly. Until then, it’s safe to assume these changes to 608 are affecting both HFCs and CFC/HCFC refrigerants.

The 2019 changes will overhaul leak rate thresholds and the consequences for exceeding them. To avoid hefty fines and repercussions, detailed tracking, reporting and monitoring of refrigeration equipment will be required.

Here’s what you need to know about 2019 leak rate thresholds:

The new lower leak rate thresholds for all ozone-depleting substances and substitute cooling fluids are:

  • 30% for industrial process refrigeration (previously 35%)
  • 20% for commercial refrigeration (previously 35%)
  • 10% for comfort cooling (previously 15%)
  • 10% for other units (previously 15%)

 

If a commercial or industrial process refrigeration unit exceeds its leak rate threshold, it must be repaired and will be subject to the following series of inspections:

  • Equipment with more than 500 lbs. of refrigerant requires quarterly inspections by a certified technician until the asset has remained below the leak rate threshold for four successive quarters.
  • Equipment with 50 to 500 lbs. of refrigerant requires annual inspections by a certified technician until the asset has remained below the leak rate threshold for one year.

 

If a comfort cooling unit exceeds its leak rate threshold, it must be repaired and will be subject to the following series of inspections:

  • If a comfort cooling unit with 50 or more lbs. of refrigerant exceeds its leak rate threshold, following repair, it must be inspected annually by a certified technician until the leak rate has remained below 10% for one year.

 

Staying Compliant
The equipment owner is required to provide specific documentation on servicing, leak rates, repairs and more for units that exceed their threshold. In addition to regular inspections, the equipment owner must demonstrate through leak rate calculations that the unit has been successfully repaired. Leak rates must be calculated initially with a verification test before refrigerant is added, as well as once the unit has returned to normal operating conditions.

The fines associated with violating any Section 608 rule can total $37,500 per day, plus expensive repair and replacement costs.

The best way to remain compliant with Section 608 is to use an HVAC service management software. With the stringency of the new requirements, calculating and reporting on paper or using a hodgepodge of disparate software products could leave you vulnerable to serious consequences.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the HVACR world. Read our blog and sign up for our newsletter for all the latest news.

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Employee Spotlight: Manoj Kumar

The Rimrock Corporation team is made up of many hard working, talented individuals with interesting stories to tell. In our Employee Spotlight series, you’ll meet some of these people, learn what they do, and how they keep Rimrock exciting and fun.

This month we shine the light on Manoj Kumar, our new technical consultant. Manoj was born and raised in India. He lived in Montreal for the last six years, and recently made the move to Toronto. Prior to working at Rimrock, Manoj worked as an IT administrator and systems analyst.

In his free time, Manoj enjoys watching the news, comedy shows, and movies. He also likes spending time with friends and exploring new places.

Read on to learn more about Manoj.

What do you love most about working at Rimrock & how long have you been here?
I’ve worked at Rimrock for a month. I like the team collaboration, collaborating with my friendly colleagues, the challenges of the role, acquiring knowledge that adds value, and the work-life balance Rimrock provides.

What is your favorite place and where is your next dream vacation spot?
My favourite place is my hometown in India where I was born and raised. Norway is my dream vacation spot!

If you could do another job for just one day, what would it be?
I would love to be a pilot for a day.

What TV shows/music/apps/Podcasts are you currently obsessed with right now?
I’m enjoying Stranger Things and Game of Thrones.

If you could have a drink with anyone (fictional, alive, dead, famous, non-famous) who would it be and why?
I would have a drink with former Indian cricketer, Sourv Ganguly (Dada). He completely changed the face of Indian cricket by adding new talents to the team.

Tell us a “fun fact” about yourself or your “secret talent” that your colleagues might not already know.
Before becoming a software engineer, I wanted to be a mechanical/electrical engineer.

Any pet peeves?
People who don’t signal before turning.

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Tariff Relief on the Horizon?

Tariff reliefThe United States-Mexico-Canada Agreement (USMCA), or as Justin Trudeau calls it CUSMA or the new NAFTA, may have been signed, but steel and aluminum tariffs remain in place. These tariffs have a significant affect on the HVAC and refrigeration industries. So is there tariff relief on the horizon?

Prime Minister Justin Trudeau urged U.S. President Donald Trump to drop his steel and aluminum tariffs on Canadian imports during the signing of the United States-Mexico-Canada Trade Agreement (USMCA) in Argentina.Trudeau said the tariffs remain a major obstacle to U.S. and Canadian prosperity, even under the new USMCA deal that both leaders signed with Mexico President Enrique Pena Nieto.

While at the signing in Buenos Aires, Trudeau stated “We will not rest while those barriers remain. Canada will be as relentless in meeting this challenge as we were in updating NAFTA.”

According to one Canadian company that sells vents, ducts, grills, pipe fittings and studs in both countries and operates manufacturing plants in Missouri and New Brunswick, it’s been a very difficult year. Steve Finlay, VP Canadian Sales for Imperial Manufacturing Group stated “We’ve had two price increases passed along to our customer base this year, which is unprecedented. Our US operation has no choice but to import certain products. And they got hit with the 25% tariff.”

Canada buys more American steel than any other country in the world, accounting for almost 50% of US exports. In 2017, about US $14 billion of steel was traded between Canada and the United States. Canada and the U.S. share a highly integrated aluminum market with combined trade of more than US $11.4 billion annually. About 84% of Canada’s primary aluminum production is exported to the United States, where it is used as an important input for further processing into products for US domestic and export markets.

The tariffs have been driving up the cost of furnaces, air conditioning units, water heaters etc. Buyers are now paying more for raw material, whether they are importing it with the tariff or from local sources. The hope is that now that the USMCA is signed, the parties can find a way to agree to remove the tariffs. It is anticipated that they will be reduced or eliminated, but when this will happen is anybody’s guess.

FIELDBOSS stays current on industry trends to keep you informed on what’s happening in the HVACR world.  Read our blog and sign up for our newsletter  for all the latest news.

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TSSA Receives Failing Grade from Auditor General Over Elevator Safety

Last week, Bonnie Lysyk, Ontario’s Auditor General, released her annual report. It stated that the TSSA, the agency responsible for inspecting Ontario elevators, is failing to meet its mandate to protect public safety.  Lysyk says the Technical Standards and Safety Authority (TSSA) is doing little to tackle real elevator safety issues. Ontario’s PC government has now directed the TSSA to take immediate steps and produce an action plan by Jan. 31, 2019 in response to the report.

 

Large elevator maintenance companies
Lysyk says that the TSSA lacks the appropriate enforcement powers to deal with big elevator companies. A small number of these companies dominate Ontario’s market and for years have been failing to maintain most of Ontario’s operating elevators in accordance with safety laws. The TSSA has tried with little result to have these large elevator maintenance companies perform required maintenance and safety tests. It has repeatedly prosecuted the same large maintenance company, resulting in guilty verdicts and fines over $1 million However, in 2018, 93% of the inspected elevators maintained by this company in regions related to the prosecutions failed to pass their latest TSSA inspection. Shockingly, five of these elevators are located in a Toronto hospital.

TSSA oversight
In her annual report, Lysyk criticized the TSSA for poor oversight. It noted that most elevators and escalators in the province fail to comply with safety laws. The report stated, “We found cases where the TSSA has focused on areas where it can recover its costs even though its activities have little effect on public safety, and we found other areas in which the TSSA does not generate revenue from licensing fees and where it has done little to enforce public safety, even though risks to public safety exist.”

TSSA’s outdated computer system
Lysyk also called out the TSSA’s outdated computer system. It “contains inconsistent and incomplete information about the safety status of devices and businesses that it regulates,” she wrote. “TSSA’s licensing system does not communicate with the system that captures inspection information,” she explained. “As a result, in 2018, the TSSA renewed the operating licences of over 300 elevators that at the same time were still shut down by the TSSA for being unsafe to operate.”

80% of elevators in Ontario failed inspections in 2018
In 2018, just over 80% of elevators failed their TSSA inspection, mostly because maintenance and safety work required by law was not done on time. Lysyk blames the agency for being ineffective in its enforcement of elevator safety. Her report says the small number of elevator maintenance companies that dominate the market are failing to get safety work done on time, but the TSSA is having little success in cracking down.

According to her report, the safety authority deems it impractical to shut down the operating licences of the large maintenance companies – ThyssenKrupp, Kone, Schindler and Delta – no matter how poor their track record, and equally difficult to take non-compliant elevators out of service.

“Shutting down elevators to enforce compliance is also not practical,” the report states. “Unless there is an immediate risk to public safety, it only affects the building’s tenants and ends up benefiting the maintenance companies, as they often charge owners a higher rate for performing emergency repairs to bring the elevators back into service.”

Who is to blame?
The report found many building owners avoid taking on the big companies. Building owners also find it challenging to use smaller independent companies because of ironclad contracts and a requirement to use company-owned technology.

The elevator companies tend to blame building owners for being unwilling to spend money on maintenance and also cite a shortage of fully-trained technicians.

TSSA and Ministry of Government and Consumer Services response
The TSSA said in response to the auditor’s report that it was developing a new “outcomes-based regulatory approach for effectively identifying risk, increasing compliance and promoting safety.”

For its part, the Ministry of Government and Consumer Services, which is responsible for the safety authority, said it was looking to enhance its oversight processes to provide greater assurances that the TSSA is meeting its public safety mandate in the interests of the people of Ontario.

FIELDBOSS is a proud member of CECA and NAEC. We stay current on industry trends to keep you informed on what’s happening in the elevator world.  Read our blog and sign up for our newsletter  for all the latest news.

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New Release: FIELDBOSS 3.0 for Elevator Contractors

FIELDBOSS 3.0 is our latest release specific to elevator contractors.

FIELDBOSS 3.0 includes several functionality improvements as well as a significant update to the platform that leverages the Dynamics 365 V9.0 update.

 
 

Major updates to the platform include:

 
Platform Separation
When Dynamics 365 launched, Microsoft made a move towards an app-centric platform. With the release of V9, Dynamics 365 breaks the modules into role-based apps for sales, finance & operations, customer service, talent, field service, and others. By moving away from one platform with modules hardwired in, Microsoft removes the need to test all at once and upgrade everything in one enormous project. This will speed up release cycles by allowing the modules to work independently of each other, but still remain connected with a common data service.  The user will see an uninterrupted flow of improvements in the same way that apps on a tablet or mobile device are updated.

Multi-Select Option Set
Drop down selection lists have been available since CRM v4 but until now, the native functionality of Dynamics 365 / CRM only enabled a single selection from an option set field. With the release of V9, MultiSelect Option Sets are available as a field type. This means you will have one field with a list of options and you can select more than one option from the list.

Refreshed Web Client User Interface/Unified User Interface (UUI)
Microsoft has previewed its new Unified User Interface (UUI) that adapts to the device or screen in use to provide a consistent experience across web, Outlook, mobile and tablet. This revamped interface is designed to address a series of customer feedback requests such as text wrapping for field labels and values, removal of excess white space, extended theme capabilities, and standardized fonts. Further enhancements as part of the UUI include:

  • Skype for Business presence indicator across all supported web browsers
  • OneNote create functionality will be available in mobile
  • Improved dashboard chart filtering and drill-down – similar to controls previously only seen in the Interactive Service Hub

 

New Activity Timeline
The new Activity Timeline, formerly know as the Social Pane, combines posts, activities, and notes into a single feed. Users will be able to filter specific activity types and quickly see unread items.

Security Enhancements
Dynamics 365 system settings will now include a configurable maximum session length and an option to enable session timeout due to a predefined period of inactivity. In both instances, a warning prompt can be configured that will alert users enabling them to re-authenticate and make sure their work is saved. When a session expires the screen contents are blanked out.

Improved Advanced Find Rules
D365 v9 features more flexible rules to query related entities that do not contain data. ( i.e. Finding lead records that do not have any activities scheduled, or account records that do not have any opportunities scheduled.)

Continued Support for Outlook Add-in
In June 2017, MS announced the plan to replace Dynamics 365 for Outlook with Dynamics 365 App for Outlook. Microsoft received overwhelming feedback around the need for the Outlook add-in. As a result, Microsoft has now confirmed that the Outlook add-in will continue to be fully supported in current and future versions of Dynamics 365, and bug fixes will continue to be released.

Business Process Flow Dashboards, Grids, and Charts
This feature allows System Administrators and Customizers to create Business Process Flow dashboards, grids, and charts. This provides users a visual of the processes they follow to get work done rather than the records they would have to find to access those processes.

There are more updates and enhancements to the platform that are not highlighted in this blog post. And as always, we have also implemented several smaller improvements and fixes.

If you would like more information on FIELDBOSS 3.0, or have any questions, please contact us .

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New Release: FIELDBOSS 3.0 for HVAC Contractors

FIELDBOSS 3.0 is now available for new and existing HVAC customers!

With version 3.0 FIELDBOSS customers are now able to manage progress billing for construction projects and inventory stock levels within the system much more efficiently.

In addition to the two major functionality improvements, version 3.0 adds new features and performance enhancements that continue to streamline HVAC contractor business processes.

FIELDBOSS 3.0 for HVAC, key enhancements include:

Progress Billing

New to FIELDBOSS HVAC, Progress Billing allows project ‘phases’ to be tracked and billed as work on the phase progresses, with the system automatically managing retainage (holdback) for phases in accordance with AIA standards. This new feature also allows an ‘Application for Payment’ to be generated and sent to the customer, which can be adjusted at any time.

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New Inventory Functionality

FIELDBOSS 3.0 introduces support for inventory management integrated with Dynamics GP. New functionality allows customers to view stock levels at warehouse locations directly in Dynamics 365, and mark inventory items as allocated once the Work Order is created. Once an item is out of stock, users can receive a warning when placing a Work Order for these items.

Wage Categories

Version 3.0 extends the innovative functionality released in previous versions to further optimize the Service Activity feature by providing the ability to ensure compliance with ‘Prevailing Wages’ as required by law and/or contractual agreement. When a Time Card is completed, FIELDBOSS will use the appropriate “burdened cost” for job costing purposes. This feature is an optional extension of Labor Rate tables and can be setup and used only if needed for a specific Work Order or Project.

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Field Requests

Version 3.0 includes the ability to create a ‘Field Request’. This can be used by technicians in the field to create and track requests for services, parts, or other information on their mobile device. This request is routed to the office, which then tracks the request to completion. This feature provides the back office the ability to more effectively queue, prioritize, act and follow up on requests from the field.

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Major Update to Maintenance Contracts 

FIELDBOSS 3.0 introduces significant changes to the way Maintenance Contracts are created and managed, as well as how Maintenance Invoices are generated. In 3.0, a single Maintenance Contract can be used for many different billing cycles, including: monthly, annual, three-year and five-year on the same invoice. Additionally, a new view has been added to quickly identify contracts that are due for annual “escalations”. Maintenance invoices can now be generated for the current month or can be generated in advance for dates in the “next month”.

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There are more updates and enhancements included in these releases that are not highlighted in this blog post. And as always, we have also implemented several smaller improvements and fixes.

If you are a current customer looking to upgrade, or would just like some more information on FIELDBOSS 3.0, please contact us .

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Employee Spotlight: Jacqueline Park

The Rimrock Corporation team is made up of many hard working, talented individuals with interesting stories to tell. In our Employee Spotlight series, you’ll meet some of these people, learn what they do, and how they keep Rimrock exciting and fun.

This month we shine the light on Jacqueline Park, our Director of Consulting.  Jacqui was born and raised in Sarnia, and went to university in London, Ontario. Before moving to Toronto, she lived in Burlington for 10 years. Jacqui now lives in Toronto, and loves it!

Prior to working at Rimrock, Jacqui worked in various IT roles- as a programmer, developer, systems administrator, project manager and business analyst. She also did some independent contracting work.

In her spare time, Jacqui loves hitting the gym. A self-proclaimed gym rat, Jacqui spends a lot of free time running, swimming, cycling, and doing crossfit. She even manages to do a few triathlons in the summer. She’s also been teaching yoga for over 10 years and still teaches weekly. She practices most days along with breathwork and meditation every morning – which she credits for keeping herself grounded and focused.

Read on to find out more about Jacqui.

What do you love most about working at Rimrock & how long have you been here?

I have been here for about 6 weeks now – I am learning so much from everyone! I am so grateful and inspired to be working with such a talented group of people. I am quite comfortable in an entrepreneurial environment and I really appreciate the inclusive culture and work life balance that we have here.

What is your favorite place that you have visited and where is your next dream vacation spot?

I don’t have a favourite. Every place I have visited holds a special memory for me. My most recent trip was to India. I travelled there last fall for the first time; any concerns and fears that I had completely vanished once I arrived in Rishikesh. The people, food, culture, markets, temples – and all the bright colours – it was magic! I would go back in a heartbeat. My next big trip will be Vietnam and Cambodia or Bali.

If you could do another job for just one day, what would it be?

I would love to be a sound engineer at a massive music festival or rock concert.

What TV shows/music/apps/Podcasts are you currently obsessed with right now?

I’m a huge music/concert junkie – I go to shows every week. Lately I’ve gotten into Rainbow Kitten Surprise and really excited that I was able to get tickets to an upcoming show in TO. My absolute favourite band is Alt-J. I drove to Cleveland last summer to see them – great road trip!

If you could have a drink with anyone (fictional, alive, dead, famous, non-famous) who would it be and why?

Buddha – but I don’t think he drinks…maybe a tea?

Tell us a “fun fact” about yourself or your “secret talent” that your colleagues might not already know.

Some of you may know this already but I dedicated many years of my life to boxing – both amateur and pro. In 2008 I was ranked top 5 in the world in my weight class. I got to travel and compete all over the world with Team Canada as an amateur and I wouldn’t trade those experiences for anything else.

 

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What’s Wrong with the Canadian Elevator Industry?

The decline in Canadian elevator service is linked to a mix of industry problems and external factors including lack of qualified mechanics, cost pressures, changing demographics and regulatory reforms, which have all converged to create a challenging environment.

Here are 5 challenges the Canadian elevator industry is currently facing:

1 -TECHNICIAN SHORTAGE AND ROUTE LOADING

One of the issues facing Canada’s elevator industry stems from a shortage of qualified elevator mechanics. This results in “route loading”- slightly increasing the number of elevators a technician needs to service on their route. As their routes get bigger and more unmanageable, mechanics struggle to keep up with the number of elevators they must maintain.

2 – AGING WORKFORCE

There has also been a change in the demographics of elevator mechanics. Many of the industry’s senior mechanics have retired and new mechanics are joining the trade. These younger mechanics lack the experience to troubleshoot as effectively as the more experienced ones which leads to higher call-back rates..

3 – AGING EQUIPMENT

There are more elevators than ever before, but they aren’t all brand-new. Elevator contractors are increasingly dealing with a dilemma as parts, and technicians familiar with the aging equipment, become hard to find or disappear altogether. 1,500 of Ontario’s 18,000 residential elevators are more than 50 years old, and 10,000, the majority, are between 25 and 50 years old. Even with regular maintenance, older equipment is more prone to need regular service or part replacement. These new parts commonly come from abroad, which means service or repairs for older elevators not only happen more frequently, they often take longer, since parts take longer to obtain.

4 – INCREASING POPULATION AND CONSTRUCTION:

The TSSA reported that “Contractors responded to 9,649 elevator entrapments in 2016 across residential and institutional buildings” which is “the equivalent of 26 elevator entrapments per day in Ontario”. Canada’s major elevator companies have come under scrutiny for entrapments, breakdowns and delayed repairs. However, according to an experienced elevator mechanic and consulting engineer, “Doubling the number of entrapments from 2001 to 2016 is not unreasonable given factors such as increased population, increased number of elevators, and the increased ability to report an entrapment.” There is a record number of elevators being built in Toronto, due to the number of new high-rise buildings and condos being built in the city, and not enough mechanics to maintain them. With so many elevators to service, today’s trained technicians have more work to do than ever before.

5 – REGULATORY REFORMS

Elevator codes and regulations are constantly changing. Cat 1 and Cat 5 testing, MCPs, Directors Orders and revoked Directors Orders, and then there are the new Ontario laws that have been passed but not yet enforced. It can be a challenge to keep on top of them all. If you don’t have a process to stay on top of them, you could be non-compliant and your business will be fined.

 

Contact FIELDBOSS for more information on how our software can help your elevator service company run a profitable and efficient program amidst the complicated world of the Canadian elevator industry.

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OSHA Releases Top 10 Safety Violations for 2018

OSHA announced its Top 10 list of most cited violations for 2018.  Although this annual list of the most frequently cited violations almost always features the same categories, the individual rankings do shift a bit. It’s concerning to note that the total number of violations went up in all nine categories this year except for the eye and face protection category (No. 10), which is new to the list.

 

OSHA TOP 10 SAFETY VIOLATIONS 2018

  1. Fall Protection
  2. Hazardous Communication
  3. Scaffolding
  4. Respiratory Protection
  5. Lockout/Tagout
  6. Ladders
  7. Powered Industrial Trucks
  8. Fall Protection – Training Requirements
  9. Machine Guarding
  10. Personal Protective and Lifesaving Equipment -Eye and Face Protection

 

The goal is to inform the public of the most commonly cited safety violations and allow employers to focus their efforts on those standards to make workplaces safer for employees.

Some Common reasons why companies get cited for safety violations:

  • Outdated tools and methods compromise your EHS processes.
  • No collaboration between the field and office.
  • Information collected on paper can be lost, incomplete, inaccurate or unreadable.
  • You can’t manage what you don’t track.

 

Here are 5 ways an end-to-end field service software can improve field service safety:

1.      Collect Data Not Paperwork

Paper-based forms may get lost, or contain illegible handwriting and incorrect calculations. Vital data may not be communicated effectively – if at all.

An end-to-end field service software solution will ensure:

  • Forms are filled out quickly, with accurate, legible information.
  • Consistent answers from pre-populated fields via drop-down menus
  • Calculations are automatic, and critical information cannot be skipped over due to mandatory form fields.
  • Techs can take photos to highlight safety concerns; collect signatures on site to sign off on inspections.
  • Reports are automatically shared across back-office systems and staff.

 

2.      Provide your field teams with up-to-date information

Your teams may not always have the information they need readily available in the field, particularly if they’re relying on manual, paper based processes. Unless your teams regularly stop by the office, it can be difficult to share updated job site information, dispatch the latest health and safety forms, or inform field workers about new regulations.

An end-to-end field service software solution will ensure:

  • Your field team always have the most up-to-date mobile forms.
  • Real-time data – view and select price/part lists in easy-to-pick dropdown menus.
  • New employees get up to speed quickly by offering links to tips, how-to-videos, and regulation handbooks – directly in the form.
  • Enhanced collaboration you need between the field and office.

 

3.      Deliver data when and where it’s needed

Paper-based processes are vulnerable to communication bottlenecks, as forms have to be faxed, scanned, or physically transported to the office, which can slow down processes that are critical to resolving safety issues.

An end-to-end field service software solution will ensure:

  • Communication bottlenecks are eliminated. Field techs can submit critical EHS data to the office with the touch of a button, empowering you to quickly resolve  compliance issues

 

4.      Integrate with back-office system

It’s not enough to be compliant. You have to show that you’re compliant. Your safety data and reports have to be easily accessible to both internal stakeholders and industry regulators. This is difficult and time-consuming if your forms are stashed away in filing cabinets across different offices.

An end-to-end field service software solution will ensure:

  • Your field and your office are completely integrated and data is synched in real-time.
  • Your admin staff will no longer  need to spend much of their days transcribing data from paper to your back-office system.

 

5.      Gain greater visibility with analytics

Keeping  your field service team safe requires you to be proactive. Safety-conscious organizations use analytics tools to leverage their historical health and safety data to help predict and prevent future incidents that could have serious corporate and human consequences. Analytics tools present your real-time data in easy-to-read dashboards and reports, revealing critical information to help prevent violations.

An end-to-end field service software solution will:

  • Track the number of incidents per region, office, and/or team.
  • Identify the best and worst performing sites and teams.
  • Share top performers to establish best practices across the organization.
  • Identify problem areas that require special attention to improve your health and safety compliance  scores

 

FIELDBOSS contractor management software can help you to ensure the greatest level of safety for the public and your technicians by giving you the tools you need to stay compliant, avoid headaches, and keep your team informed. Contact us for a free demo or for more information.

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